Vonage Partners with AWS to Unveil AI Voice Agent Integration
This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences.
Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as:
- AG真人官方-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses.
- Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency.
- Scalability: AG真人官方-time voice AI can be deployed across industries and businesses of all sizes - from small customer service teams to global enterprises.
Fabio Cerone, Managing Director, Telecommunications at AWS, said, 鈥淲e鈥檙e excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we鈥檙e making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon鈥檚 conversational AI expertise together with Vonage鈥檚 trusted communications platform to deliver more natural, responsive, and efficient voice experiences.鈥�
Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, 鈥淎s an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage鈥檚 latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage鈥檚 communications APIs with Amazon Nova鈥檚 advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.鈥�
The integration unlocks use cases for deploying voice AI agents in several impactful ways:
- Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions.
- Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization.
- Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases.
Whether it鈥檚 a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language.
Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage鈥檚 partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage鈥檚 developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market.
To learn more about Amazon Nova Sonic, check out the . For more about the Vonage Voice API, visit . To experience this exciting collaboration between AWS and Vonage live, find our teams at on July 16, 2025.
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience.
Vonage鈥檚 Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage鈥檚 Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage鈥檚 CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit . To become a fan on Facebook, go to . To subscribe on YouTube, visit .
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