PG&E Commits $50 Million to Expand Bill Relief for Customers with Past-Due Energy Bills
Pacific Gas and Electric Company (NYSE:PCG) has announced a $50 million commitment to expand financial assistance programs for customers with past-due energy bills. The centerpiece is the new Match My Payment Program, offering dollar-for-dollar matching up to $1,000 for qualifying low-to-moderate income customers.
The Match My Payment Program significantly expands eligibility compared to existing programs, with income thresholds of $128,600 for a family of four. The program will run through December 31, 2025, with PG&E estimating approximately 400,000 customers may qualify for assistance.
Additionally, PG&E's existing REACH program continues to provide up to $300 in bill credits. Qualifying customers can potentially receive up to $1,300 in combined benefits through both programs. The company reports that in 2024, nearly 58,000 customers received over $50 million in total assistance through the REACH program.
PG&E forecasts no additional electric rate changes for the remainder of 2025 and expects residential combined gas and electric bills to remain flat through 2025 and decrease in 2026.
Pacific Gas and Electric Company (NYSE:PCG) ha annunciato un impegno di 50 milioni di dollari per ampliare i programmi di assistenza finanziaria destinati ai clienti con bollette energetiche in arretrato. Il fulcro 猫 il nuovo Programma Match My Payment, che offre un contributo a fondo perduto pari al pagamento effettuato, fino a 1.000 dollari, per i clienti con reddito da basso a moderato che ne hanno diritto.
Il Programma Match My Payment amplia notevolmente i requisiti di ammissibilit脿 rispetto ai programmi esistenti, con una soglia di reddito di 128.600 dollari per una famiglia di quattro persone. Il programma sar脿 attivo fino al 31 dicembre 2025 e PG&E stima che circa 400.000 clienti potrebbero beneficiare di questa assistenza.
Inoltre, il programma REACH di PG&E continua a offrire crediti sulle bollette fino a 300 dollari. I clienti qualificati possono ricevere complessivamente fino a 1.300 dollari di benefici combinati attraverso entrambi i programmi. L鈥檃zienda riferisce che nel 2024 quasi 58.000 clienti hanno ricevuto oltre 50 milioni di dollari in assistenza totale tramite il programma REACH.
PG&E prevede nessuna variazione aggiuntiva delle tariffe elettriche per il resto del 2025 e si aspetta che le bollette residenziali combinate di gas ed elettricit脿 rimangano stabili fino al 2025, con una diminuzione prevista nel 2026.
Pacific Gas and Electric Company (NYSE:PCG) ha anunciado un compromiso de 50 millones de d贸lares para ampliar los programas de asistencia financiera para clientes con facturas de energ铆a vencidas. El programa principal es el nuevo Programa Match My Payment, que ofrece una correspondencia d贸lar por d贸lar hasta 1,000 d贸lares para clientes con ingresos bajos a moderados que califiquen.
El Programa Match My Payment ampl铆a significativamente la elegibilidad en comparaci贸n con los programas existentes, con un umbral de ingresos de 128,600 d贸lares para una familia de cuatro. El programa estar谩 vigente hasta el 31 de diciembre de 2025, y PG&E estima que aproximadamente 400,000 clientes podr铆an calificar para la asistencia.
Adem谩s, el programa REACH existente de PG&E contin煤a proporcionando cr茅ditos en la factura de hasta 300 d贸lares. Los clientes que califican pueden recibir hasta 1,300 d贸lares en beneficios combinados a trav茅s de ambos programas. La compa帽铆a informa que en 2024, casi 58,000 clientes recibieron m谩s de 50 millones de d贸lares en asistencia total a trav茅s del programa REACH.
PG&E pronostica que no habr谩 cambios adicionales en las tarifas el茅ctricas durante el resto de 2025 y espera que las facturas residenciales combinadas de gas y electricidad se mantengan estables durante 2025 y disminuyan en 2026.
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Pacific Gas and Electric Company (NYSE:PCG) a annonc茅 un engagement de 50 millions de dollars pour 茅tendre les programmes d鈥檃ide financi猫re destin茅s aux clients ayant des factures d鈥櫭﹏ergie impay茅es. Le programme phare est le nouveau Programme Match My Payment, qui offre une correspondance dollar pour dollar jusqu鈥櫭� 1 000 dollars pour les clients 脿 revenu faible ou mod茅r茅 茅ligibles.
Le Programme Match My Payment 茅largit consid茅rablement les crit猫res d鈥櫭﹍igibilit茅 par rapport aux programmes existants, avec un seuil de revenu de 128 600 dollars pour une famille de quatre personnes. Le programme se d茅roulera jusqu鈥檃u 31 d茅cembre 2025, PG&E estimant qu鈥檈nviron 400 000 clients pourraient 锚tre 茅ligibles 脿 cette aide.
De plus, le programme REACH actuel de PG&E continue de fournir des cr茅dits de facture allant jusqu鈥櫭� 300 dollars. Les clients 茅ligibles peuvent ainsi b茅n茅ficier d鈥檜n total pouvant atteindre 1 300 dollars d鈥檃vantages combin茅s gr芒ce aux deux programmes. La soci茅t茅 rapporte qu鈥檈n 2024, pr猫s de 58 000 clients ont re莽u plus de 50 millions de dollars d鈥檃ide totale via le programme REACH.
PG&E pr茅voit aucune modification suppl茅mentaire des tarifs 茅lectriques pour le reste de l鈥檃nn茅e 2025 et s鈥檃ttend 脿 ce que les factures r茅sidentielles combin茅es de gaz et d鈥櫭﹍ectricit茅 restent stables en 2025 avant de diminuer en 2026.
Pacific Gas and Electric Company (NYSE:PCG) hat eine Verpflichtung in H枚he von 50 Millionen US-Dollar angek眉ndigt, um die finanziellen Unterst眉tzungsprogramme f眉r Kunden mit r眉ckst盲ndigen Energierechnungen auszuweiten. Das Herzst眉ck ist das neue Match My Payment Programm, das qualifizierten Kunden mit niedrigem bis mittlerem Einkommen eine Dollar-f眉r-Dollar-Matchzahlung bis zu 1.000 US-Dollar bietet.
Das Match My Payment Programm erweitert die Berechtigungsgrenzen im Vergleich zu bestehenden Programmen erheblich, mit Einkommensgrenzen von 128.600 US-Dollar f眉r eine vierk枚pfige Familie. Das Programm l盲uft bis zum 31. Dezember 2025, wobei PG&E sch盲tzt, dass etwa 400.000 Kunden Anspruch auf Unterst眉tzung haben k枚nnten.
Zus盲tzlich stellt PG&Es bestehendes REACH-Programm weiterhin bis zu 300 US-Dollar an Rechnungsgutschriften bereit. Berechtigte Kunden k枚nnen durch beide Programme zusammen bis zu 1.300 US-Dollar an kombinierten Leistungen erhalten. Das Unternehmen berichtet, dass im Jahr 2024 fast 58.000 Kunden 眉ber 50 Millionen US-Dollar an Gesamtunterst眉tzung durch das REACH-Programm erhalten haben.
PG&E prognostiziert keine weiteren 脛nderungen der Stromtarife f眉r den Rest des Jahres 2025 und erwartet, dass die kombinierten Gas- und Stromrechnungen f眉r Privathaushalte bis 2025 stabil bleiben und 2026 sinken werden.
- New $50 million commitment to financial assistance programs
- Match My Payment Program offers up to $1,000 in matching bill credits
- Higher income thresholds allow more customers to qualify ($128,600 for family of four)
- No additional electric rate changes expected for remainder of 2025
- Bills projected to remain flat in 2025 and decrease in 2026
- Combined benefits of up to $1,300 possible through multiple programs
- 400,000 customers identified as potentially needing payment assistance
- Funding distributed on first-come, first-served basis with limited resources
- Higher summer bills expected due to increased cooling energy usage
Insights
PG&E's $50M bill relief program demonstrates proactive customer support strategy while potentially improving collection rates and reducing bad debt expenses.
PG&E's $50 million commitment to bill assistance programs represents a strategic approach to addressing customer payment challenges while potentially reducing financial risk for the utility. The new Match My Payment Program offers dollar-for-dollar matching up to
This expanded eligibility is particularly noteworthy as it reaches into moderate-income households, potentially helping approximately 400,000 customers. The program design, requiring customers to pay at least
From a utility operations perspective, this initiative likely serves dual purposes: providing genuine customer assistance while simultaneously improving collection rates on outstanding balances. By requiring customers to make partial payments to receive matching funds, PG&E creates incentives for consumers to address arrears that might otherwise become uncollectible.
The timing of this announcement鈥攃oinciding with PG&E's forecast of flat rates for the remainder of 2025 and expected decreases in 2026鈥攕uggests a comprehensive strategy to stabilize customer relationships and payment patterns. Utilities typically experience higher uncollectible expenses during periods of rate volatility or economic stress. By combining bill assistance with rate stability communications, PG&E appears to be implementing a holistic approach to revenue assurance.
This initiative follows significant assistance distributed in 2024, when nearly 58,000 customers received more than
New PG&E Program Provides Matching Bill Credits of up to
The new 听offers a dollar-for-dollar match, up to
Qualifying customers may receive matching payments from PG&E for multiple bill payments throughout the year, up to a maximum match of
Eligibility is based on federal income guidelines. For example, a family of four making less than
Applicants are required to pay at least
PG&E estimates approximately 400,000 customers may qualify for assistance through the Match My Payment Program. Funding is distributed on a first-come, first-served basis, depending on available resources.听
"Our Match My Payment Program is designed to make sure more families receive support when they need it most, especially during the summer months when energy bills can peak," said Vincent Davis, PG&E Senior Vice President, Customer Experience. "We encourage customers to check their eligibility and apply for the available assistance."听
Support also Available through PG&E REACH Program听
Customers may also be eligible for bill assistance through the PG&E REACH program, which provides income-eligible customers with a bill credit of up to
Qualifying customers who have already received a
In 2024, nearly 58,000 PG&E customers received more than
PG&E contracts with the nonprofit 听(DEF) to process customers' applications for program funding.鈥�
Additional funding for PG&E's Match My Payment, REACH, and other bill relief programs will be regularly evaluated throughout the year to ensure resources are allocated effectively to meet customers' needs.听
Stabilizing Customer Bills
PG&E forecasts no additional electric rate changes for the rest of 2025. The company expects residential combined gas and electric bills to be essentially flat for the rest of 2025 and go down in 2026.
Even though bills are stabilizing, customers may see higher bills during the summer months when they use more energy to cool their homes and businesses.
Other Income-eligible Assistance Programs听
PG&E has other assistance programs to help income-eligible customers pay their energy bills:听
- : provides a monthly discount of
20% or more on gas and an average of35% on electricity (compared to non-CARE bundled customers). - : new eligibility guidelines provide a monthly discount of
18% on electricity, regardless of household size.听 - : provides energy-savings improvements at no charge.听
- :鈥痑 federally-funded assistance program overseen by the state that offers a one-time payment up to
$1,500 - : a debt forgiveness plan for eligible residential customers.听
Other programs include , which offers a reduction on energy bills for customers who depend on power for certain medical needs.鈥��
To learn more about PG&E's assistance programs, use a new 听tool or visit .听
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is a combined natural gas and electric utility serving more than sixteen million people across 70,000 square miles in Northern and
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FAQ
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