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Amwell set to continue to enable U.S. Defense Health Agency healthcare teams to deliver connected and seamless in-person and virtual care for the Military Health System (“MHS�)

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Amwell (NYSE: AMWL) has secured an extension of its Digital First contract as part of a Leidos-led partnership to continue powering the Military Health System's (MHS) digital transformation. The platform serves approximately 9.6 million beneficiaries across the Department of Defense enterprise, including active-duty service members, families, and retirees.

The successfully deployed platform has replaced MHS Video Connect and is fully integrated with MHS GENESIS electronic health record. Key achievements include nearly tripling virtual visits, expansion to U.S. Coast Guard and Military Entrance Processing Command, and enabling successful virtual visits from combat zones to U.S. military hospitals.

Amwell (NYSE: AMWL) ha ottenuto un'estensione del contratto Digital First nell'ambito di una partnership guidata da Leidos per continuare a supportare la trasformazione digitale del Military Health System (MHS). La piattaforma serve circa 9,6 milioni di beneficiari in tutto il Dipartimento della Difesa, inclusi militari in servizio attivo, famiglie e pensionati.

La piattaforma, implementata con successo, ha sostituito MHS Video Connect ed è completamente integrata con il sistema di cartelle cliniche elettroniche MHS GENESIS. Tra i risultati principali si annoverano il quasi triplicare le visite virtuali, l'espansione al Corpo delle Guardie Costiere degli Stati Uniti e al Military Entrance Processing Command, oltre a permettere visite virtuali efficaci da zone di combattimento verso ospedali militari statunitensi.

Amwell (NYSE: AMWL) ha asegurado una extensión de su contrato Digital First como parte de una alianza liderada por Leidos para continuar impulsando la transformación digital del Military Health System (MHS). La plataforma atiende aproximadamente a 9.6 millones de beneficiarios en todo el Departamento de Defensa, incluyendo personal activo, familias y retirados.

La plataforma implementada con éxito ha reemplazado a MHS Video Connect y está completamente integrada con el registro electrónico de salud MHS GENESIS. Los logros clave incluyen casi triplicar las visitas virtuales, la expansión a la Guardia Costera de EE. UU. y al Military Entrance Processing Command, y permitir visitas virtuales exitosas desde zonas de combate hacia hospitales militares estadounidenses.

Amwell (NYSE: AMWL)은 Leidos가 주도하는 파트너십� 일환으로 Digital First 계약 연장� 확보하여 � 의료 시스�(MHS)� 디지� 혁신� 계속 지원합니다. � 플랫폼은 현역 군인, 가�, 퇴역 군인� 포함하여 국방부 전역� 걸쳐 � 960� 명의 수혜�에게 서비스를 제공합니�.

성공적으� 배포� � 플랫폼은 MHS Video Connect� 대체했으며 MHS GENESIS 전자 건강 기록� 완전� 통합되어 있습니다. 주요 성과로는 가� 방문 수가 거의 � � 증가했으�, 미국 해안경비대 � � 입대 처리 사령부� 확장되었�, 전투 지역에� 미국 � 병원으로� 성공적인 가� 방문� 가능하� 했습니다.

Amwell (NYSE : AMWL) a obtenu une extension de son contrat Digital First dans le cadre d'un partenariat dirigé par Leidos pour continuer à soutenir la transformation numérique du Military Health System (MHS). La plateforme dessert environ 9,6 millions de bénéficiaires au sein du Département de la Défense, incluant les militaires en service actif, leurs familles et les retraités.

La plateforme déployée avec succès a remplacé MHS Video Connect et est entièrement intégrée au dossier médical électronique MHS GENESIS. Les réalisations clés comprennent près de tripler les visites virtuelles, une extension à la Garde côtière américaine et au Military Entrance Processing Command, ainsi que la facilitation de visites virtuelles réussies depuis les zones de combat vers les hôpitaux militaires américains.

Amwell (NYSE: AMWL) hat eine Verlängerung seines Digital First-Vertrags im Rahmen einer von Leidos geführten Partnerschaft gesichert, um die digitale Transformation des Military Health System (MHS) weiterhin zu unterstützen. Die Plattform bedient etwa 9,6 Millionen Begünstigte im gesamten Verteidigungsministerium, darunter aktive Dienstmitglieder, Familien und Rentner.

Die erfolgreich implementierte Plattform hat MHS Video Connect ersetzt und ist vollständig in das elektronische Gesundheitsakten-System MHS GENESIS integriert. Zu den wichtigsten Errungenschaften zählen eine fast Verdreifachung der virtuellen Besuche, die Ausweitung auf die US-Küstenwache und das Military Entrance Processing Command sowie die Ermöglichung erfolgreicher virtueller Besuche von Kampfzonen zu US-Militärkrankenhäusern.

Positive
  • Platform deployment completed on time and on budget across global DOD enterprise
  • Nearly tripled virtual visits since replacing previous MHS Video Connect system
  • Successfully expanded services beyond DHA sites to include USCG and MEPCOM
  • Achieved milestone of connecting deployed combat units to U.S. military hospitals virtually
Negative
  • None.

Insights

Amwell secures key DHA contract extension, strengthening its position in the lucrative federal healthcare market with demonstrated success metrics.

Amwell's contract extension with the Defense Health Agency represents a significant validation of their technology-enabled care platform in the federal healthcare space. The renewal follows successful implementation across the global DOD enterprise, including expansion to the U.S. Military Entrance Processing Command and Coast Guard - all delivered on time and on budget, which is particularly notable for government contracts.

The press release highlights concrete performance metrics that demonstrate platform adoption, including nearly tripling virtual visits since replacing the previous MHS Video Connect solution. This performance data suggests strong user acceptance and integration success within the MHS GENESIS electronic health record system.

This extension is strategically valuable given the massive addressable market of 9.6 million beneficiaries across the Military Health System. Government healthcare contracts offer stability and predictable revenue streams that investors typically value highly. The deep integration Amwell has achieved with existing clinical workflows creates significant switching costs, potentially leading to long-term recurring revenue.

What's particularly compelling is the successful deployment in challenging environments, including connecting deployed combat units with U.S.-based military hospitals. This demonstrates the platform's robustness and reliability under demanding conditions - a competitive advantage when pursuing additional government or high-security healthcare contracts.

For Amwell, maintaining and expanding this relationship helps establish credibility within the broader government healthcare ecosystem, potentially opening doors to additional federal contracts beyond the Defense Department.

U.S. Defense Health Agency awards Amwell, as part of a Leidos-led Partnership, an extension for the Military Health System’s Digital First Program

BOSTON, Aug. 05, 2025 (GLOBE NEWSWIRE) -- (۳: AMWL), a leading technology-enabled care platform provider, announced that as part of a Leidos-led partnership, it has been awarded an extension of its next-generation Digital First contract to power the digital transformation of the Military Health System (MHS), which serves approximately 9.6 million beneficiaries.

Under the contract extension, Amwell will continue to provide its comprehensive technology-enabled care platform to power virtual care delivered by MHS providers. The platform for scheduled virtual visits has been successfully deployed, on time and on budget, across the global DOD enterprise and to the U.S. Military Entrance Processing Command (MEPCOM) and the U.S. Coast Guard (USCG).

The platform replaced the MHS Video Connect solution, enabling providers with tech-enabled care. It is fully integrated within the MHS electronic health record and continues to enable the provision of dynamic health solutions for our military care teams, service members, and their families.  

Through integrated platform solutions, Amwell is contributing to important efficiency initiatives, reducing burdens on care teams, improving the health and wellness of beneficiaries, reducing healthcare costs and optimizing the effective utilization of DHA's clinical resources across their global enterprise.

“Our platform is in use across the global DOD enterprise, enabling high quality, efficient care for this important population. We are grateful for the service of our nation’s military, and we are proud to be supporting their wellbeing,� said Ido Schoenberg, M.D., chairman and CEO of Amwell. “We are honored to extend this relationship and support the Department of Defense initiatives to realize the benefits of tech-enabled care across the MHS.�

The DHA’s Digital Front Door initiative has brought new capabilities and enablement to , an advanced electronic health record (EHR) and healthcare system solution that supports military and Veteran healthcare initiatives. The Amwell platform has deep integration assets and a simple yet powerful user experience that enables efficient and high-quality technology-enabled care delivery. The platform is already embedded into existing clinical workflows that care teams rely on, including those within the MHS GENESIS EHR. Amwell is providing technology to enable the DHA to leverage the benefits of hybrid care, improve access to healthcare, and ultimately improve outcomes for the MHS community.

Some highlights of platform success to date include:

  • Nearly tripling of virtual visits since replacing the DHA’s MHS Video Connect capability
  • Recent expansion beyond DHA sites to include MHS beneficiaries in the USCG and U.S. MEPCOM
  • Successful virtual visits from deployed units in a combat zone connected to a military hospital in the United States

The DHA supports U.S. national security and ensures our nation’s military teams are ready to deploy. Digital First supports the entire MHS community of users, which includes approximately 9.6 million active-duty service members, family members, retirees, and health professionals across the continuum of care.

About Amwell

Amwell offers payers and health systems a single, comprehensive, technology-enabled care platform. We use technology to provide patients with better access to more convenient, affordable and effective care. The Amwell platform includes software and services that power many clinical programs from Amwell and our growing number of partners. Our platform allows patients to experience unified, personalized and simple access to diversified clinical programs across the care continuum. As more people seek care online and more clinical programs become available, we offer integrated, future-ready, consistent solutions. The Amwell platform is proven, operating at a large scale, enabling care for millions of patients and their sponsors while delivering dependable outcomes. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. For more information, visit business.amwell.com or .

Forward-Looking Statements

This press release contains forward-looking statements about us and our industry that involve substantial risks and uncertainties and are based on our beliefs and assumptions and on information currently available to us. All statements other than statements of historical facts contained in this press release, including statements regarding our future results of operations, financial condition, business strategy and plans and objectives of management for future operations, are forward-looking statements. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,� “believe,� “could,� “estimate,� “expect,� “intend,� “may,� “plan,� “potential,� “predict,� “project,� “should,� “will,� or “would,� or the negative of these words or other similar terms or expressions.

Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements represent our beliefs and assumptions only as of the date of this release. These statements, and related risks, uncertainties, factors and assumptions, include, but are not limited to: our ability to successfully transition our clients to Converge without significant attrition; our ability to renew and upsell our client base; the election by the Defense Health Agency to deploy our solution across their entire enterprise; the continuation of the DHA relationship beyond July of 2026 with comparable financial terms; weak growth and increased volatility in the telehealth market; our ability to adapt to rapid technological changes; increased competition from existing and potential new participants in the healthcare industry; changes in healthcare laws, regulations or trends and our ability to operate in the heavily regulated healthcare industry; our ability to comply with federal and state privacy regulations; the significant liability that could result from a cybersecurity breach; our ability to commence and complete and strategic transformation initiatives and the impact of such initiatives; and other factors described under ‘Risk Factors� in our most recent form 10-K filed with the SEC. These risks are not exhaustive. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future. Further information on factors that could cause actual results to differ materially from the results anticipated by our forward-looking statements is included in the reports we have filed or will file with the Securities and Exchange Commission. These filings, when available, are available on the investor relations section of our website at investors.amwell.com and on the SEC’s website at www.sec.gov.

Media:

Investor:
Sue Dooley


FAQ

What is the scope of Amwell's contract extension with the Defense Health Agency?

Amwell will continue providing its technology-enabled care platform to power virtual care for the Military Health System, serving 9.6 million beneficiaries including active-duty service members, families, and retirees.

How has Amwell's platform improved virtual care for the Military Health System?

The platform has nearly tripled virtual visits, successfully expanded to USCG and MEPCOM, and enabled virtual connections between deployed combat units and U.S. military hospitals.

How is Amwell's platform integrated with the Military Health System?

The platform is fully integrated with MHS GENESIS electronic health record system and existing clinical workflows, replacing the previous MHS Video Connect solution.

What populations does Amwell's Military Health System platform serve?

The platform serves approximately 9.6 million beneficiaries, including active-duty service members, family members, retirees, and health professionals across the continuum of care.

What are the key benefits of Amwell's platform for the Defense Health Agency?

The platform reduces burdens on care teams, improves health and wellness of beneficiaries, reduces healthcare costs, and optimizes the utilization of DHA's clinical resources across their global enterprise.
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