Diebold Nixdorf Optimizes Global Service Delivery with Oracle
Oracle (NYSE:ORCL) announced that Diebold Nixdorf has selected Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service to optimize its global service operations. The banking and retail technology leader will leverage Oracle's AI-powered cloud applications to unify service operations, improve field technician productivity, and enhance customer satisfaction.
Building on their existing partnership using Oracle Fusion Applications for finance and HR, Diebold Nixdorf will utilize Oracle's solutions to manage millions of service tickets annually, enabling faster resolution times and reduced operational costs. The implementation began in March 2024, focusing on automating complex service workflows and enabling predictive maintenance capabilities.
Oracle (NYSE:ORCL) ha annunciato che Diebold Nixdorf ha scelto Oracle Fusion Cloud Service e Oracle Fusion Cloud Field Service per ottimizzare le proprie operazioni di assistenza a livello globale. Il leader nelle tecnologie per il banking e il retail sfrutter脿 le applicazioni cloud basate sull'AI di Oracle per unificare le attivit脿 di servizio, aumentare la produttivit脿 dei tecnici sul campo e migliorare la soddisfazione dei clienti.
Partendo dalla collaborazione gi脿 in corso sulle soluzioni Oracle Fusion per finanza e HR, Diebold Nixdorf utilizzer脿 le soluzioni Oracle per gestire milioni di ticket di assistenza ogni anno, consentendo risoluzioni pi霉 rapide e riducendo i costi operativi. L'implementazione, avviata a marzo 2024, si concentra sull'automazione di workflow di servizio complessi e sull'attivazione di funzionalit脿 di manutenzione predittiva.
Oracle (NYSE:ORCL) anunci贸 que Diebold Nixdorf ha seleccionado Oracle Fusion Cloud Service y Oracle Fusion Cloud Field Service para optimizar sus operaciones de servicio a nivel global. El l铆der en tecnolog铆a para banca y retail aprovechar谩 las aplicaciones en la nube impulsadas por IA de Oracle para unificar las operaciones de servicio, mejorar la productividad de los t茅cnicos de campo y aumentar la satisfacci贸n del cliente.
Bas谩ndose en la asociaci贸n existente que utiliza Oracle Fusion Applications para finanzas y RR. HH., Diebold Nixdorf emplear谩 las soluciones de Oracle para gestionar millones de tickets de servicio anualmente, permitiendo tiempos de resoluci贸n m谩s r谩pidos y reduciendo los costes operativos. La implementaci贸n comenz贸 en marzo de 2024, centr谩ndose en automatizar flujos de trabajo de servicio complejos y habilitar capacidades de mantenimiento predictivo.
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Oracle (NYSE:ORCL) a annonc茅 que Diebold Nixdorf a choisi Oracle Fusion Cloud Service et Oracle Fusion Cloud Field Service pour optimiser ses op茅rations de service 脿 l'茅chelle mondiale. Le leader des technologies pour la banque et le commerce de d茅tail utilisera les applications cloud aliment茅es par l'IA d'Oracle pour unifier ses op茅rations de service, am茅liorer la productivit茅 des techniciens sur le terrain et renforcer la satisfaction client.
S'appuyant sur leur partenariat existant utilisant Oracle Fusion Applications pour la finance et les RH, Diebold Nixdorf utilisera les solutions Oracle pour g茅rer des millions de tickets de service chaque ann茅e, permettant des r茅solutions plus rapides et une r茅duction des co没ts op茅rationnels. La mise en 艙uvre, lanc茅e en mars 2024, se concentre sur l'automatisation de flux de travail de service complexes et l'activation de capacit茅s de maintenance pr茅dictive.
Oracle (NYSE:ORCL) gab bekannt, dass Diebold Nixdorf Oracle Fusion Cloud Service und Oracle Fusion Cloud Field Service ausgew盲hlt hat, um seine globalen Serviceabl盲ufe zu optimieren. Der f眉hrende Technologieanbieter f眉r Banken und Einzelhandel wird die von Oracle bereitgestellten KI-gest眉tzten Cloud-Anwendungen nutzen, um Serviceprozesse zu vereinheitlichen, die Produktivit盲t der Au脽endiensttechniker zu steigern und die Kundenzufriedenheit zu verbessern.
Aufbauend auf der bestehenden Partnerschaft, bei der Oracle Fusion Applications f眉r Finanzen und HR eingesetzt werden, wird Diebold Nixdorf die Oracle-L枚sungen nutzen, um j盲hrlich Millionen von Service-Tickets zu verwalten, was schnellere L枚sungszeiten und geringere Betriebskosten erm枚glicht. Die Implementierung begann im M盲rz 2024 und konzentriert sich auf die Automatisierung komplexer Service-Workflows sowie die Einf眉hrung pr盲diktiver Wartungsfunktionen.
- Expansion of existing customer relationship with major banking/retail technology provider
- Implementation enables management of millions of service tickets annually
- AI-powered solutions provide predictive maintenance capabilities
- Solution helps reduce operational costs and improve resolution times
- None.
Insights
Oracle's deal with Diebold Nixdorf strengthens cloud revenue streams while demonstrating AI-driven enterprise service solutions gain traction among major customers.
This partnership represents a significant customer expansion for Oracle's Cloud CX suite, with Diebold Nixdorf expanding its Oracle footprint beyond finance and HR to now include service operations. The deal is particularly valuable as it involves a global enterprise customer that processes millions of service tickets annually across banking and retail sectors - two mission-critical industries where downtime equals lost revenue.
The strategic value lies in three key areas: First, this demonstrates Oracle's cross-selling success within existing accounts, showing the company can expand wallet share from initial cloud deployments. Second, it validates Oracle's embedded AI capabilities in its CX applications, a critical competitive differentiator in the crowded enterprise software market. Third, it highlights Oracle's strength in complex, global deployments for organizations requiring enterprise-grade solutions.
Most importantly, this win showcases Oracle's ability to compete effectively in the service management segment, where vendors like ServiceNow and Salesforce have established strong positions. For Oracle, each major customer that standardizes on their CX platform represents not just immediate revenue but recurring cloud subscription income and potential future expansion opportunities.
The mention that Diebold Nixdorf has been working with these services since March 2024 indicates this is a formal announcement of an implementation already underway, suggesting the revenue impact is already being realized in Oracle's current fiscal year results.
Leading banking and retail technology organization selects Oracle Fusion Cloud Service to unify global customer service operations - leveraging embedded AI to improve efficiency and enhance customer satisfaction
Diebold Nixdorf is a strategic, end-to-end provider of services, software, hardware and security for the world's top financial institutions and retailers. To ensure its growing global customer base receives world-class, industry-leading service, Diebold Nixdorf needed to unify, streamline, and automate its manual service processes and operations. After careful consideration, Diebold Nixdorf decided to expand its existing footprint of 听and selected Oracle Cloud Service and Oracle Cloud Field Service to support its global service strategy.
"Oracle has proven itself to be a strategic partner, and with Oracle Fusion Applications we have been able to improve our operational efficiency by streamlining and unifying our finance and HR processes. We are now building on that success to scale our service excellence," said Teresa Ostapower, senior vice president and chief information officer, Diebold Nixdorf. "With embedded AI, Oracle Cloud Service and Oracle Cloud Field Service will help us manage millions of service tickets annually by enabling our team to deliver faster resolution times, reduce operational costs, and stay ahead of evolving customer expectations."
With Oracle Cloud Service, Diebold Nixdorf will be able to automate complex service workflows and enable predictive maintenance capabilities, while Oracle Cloud Field Service will help it better schedule, route, and equip mobile workers to complete onsite service activities. The new AI-powered cloud applications for customer service build on Diebold Nixdorf's successful adoption of Oracle Fusion Applications for finance and HR.
"With a vast customer base and millions of devices in the field across the banking and retail sectors, Diebold Nixdorf must continuously meet diverse and evolving client expectations for mission-critical operations," said Rob Pinkerton, senior vice president, Oracle Cloud CX. "With Oracle Cloud CX, Diebold Nixdorf will be able to implement a more efficient service delivery framework, leveraging embedded AI to standardize processes, optimize field operations, and drive efficiencies."
Part of , Oracle Cloud CX leverages听the latest AI听innovations to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service.听Embedded AI acts as an advisor and assistant to help听customers听analyze connected data, enhance operational efficiency, and improve the customer experience.
Diebold Nixdorf has been working with Oracle Cloud Service and Oracle Cloud Field Service since March 2024.
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit听www.DieboldNixdorf.com for more information.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at听
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