Five9 Launches New Integration in Epic Toolbox
New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents
Five9, a leading Contact Center as a Service (CCaaS) vendor, has achieved a fully native, standards-based integration approved for Epic鈥檚 Toolbox, marking a major step forward in healthcare communications technology. Developed in collaboration with leading healthcare providers and rigorously tested for reliability, security, and ease of use, the API-driven integration empowers agents to engage with patients seamlessly from a single screen.
鈥淎dvancing patient engagement is no longer optional 鈥� it鈥檚 essential for delivering better experiences and more effective care,鈥� said Andy Dignan, President, Five9. 鈥淏y integrating intelligent contact center capabilities directly into Epic, Five9 is helping health systems break down long-standing barriers to access, reduce administrative burden, and create a seamless patient journey. This milestone reflects our commitment to driving innovation in healthcare communications, enabling providers to focus on what matters most: delivering exceptional care experiences at scale.鈥�
Five9 Fusion for Epic streamlines workflows by uniting communication tools and Epic鈥檚 electronic health record in a single, integrated experience. Instead of switching between multiple systems, agents can work within one environment 鈥� enabling faster patient service, simplified authentication, and a more seamless patient journey. Key features and benefits include:
Key features and benefits include:
- Instant Patient Context on Every Call: Inbound screen pops automatically display relevant patient information as soon as a call is received, allowing agents to deliver faster, more personalized service without switching between systems.
- One-Click Outbound Calling from Epic: Agents can initiate calls directly from Epic modules like Cheers, Cadence, or Resolute, improving speed-to-contact, reducing manual dialing errors, and streamlining patient outreach.
- Built-In HIPAA-Compliant Call Recording Controls: Pause and resume recording during sensitive interactions (e.g., payment processing) to protect patient privacy, maintain regulatory compliance, and simplify workflows 鈥� without the need for manual workarounds.
Five9 meets Epic鈥檚 recommended practices for Contact Center as a Service products and opens new possibilities for healthcare providers looking to elevate their contact center operations while maximizing their existing Epic investment.
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About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit .
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Hannah Blackington
Marketing Communications Director
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Source: Five9
