Freshworks (NASDAQ: FRSH) has appointed Ian Tickle as Chief of Global Field Operations (CGFO), transitioning from his interim role since April. Tickle, who joined Freshworks a year ago and previously served as Senior VP and GM of International Sales, brings 30 years of global sales experience. His prior roles include President and CRO at Domo and VP EMEA for SaaS Solutions at Oracle. Under his interim leadership in Q1 2025, Freshworks achieved 19% YoY revenue growth to $196.3M, with 30% operating cash flow margin and 28% adjusted free cash flow margin. Based in London, Tickle will report to CEO Dennis Woodside and focus on driving the company's field sales-led growth through new business and customer expansion globally.
Freshworks (NASDAQ: FRSH) ha nominato Ian Tickle come Chief of Global Field Operations (CGFO), dopo aver ricoperto il ruolo ad interim da aprile. Tickle, entrato in Freshworks un anno fa e precedentemente Senior VP e GM delle vendite internazionali, vanta 30 anni di esperienza nelle vendite globali. In passato 猫 stato Presidente e CRO di Domo e VP EMEA per le soluzioni SaaS di Oracle. Sotto la sua guida ad interim nel primo trimestre 2025, Freshworks ha registrato una crescita dei ricavi del 19% su base annua, raggiungendo 196,3 milioni di dollari, con un margine di flusso di cassa operativo del 30% e un margine di flusso di cassa libero rettificato del 28%. Con sede a Londra, Tickle risponder脿 al CEO Dennis Woodside e si concentrer脿 sulla crescita guidata dalle vendite sul campo, promuovendo nuove attivit脿 e l'espansione della clientela a livello globale.
Freshworks (NASDAQ: FRSH) ha nombrado a Ian Tickle como Chief of Global Field Operations (CGFO), tras desempe帽ar el cargo de forma interina desde abril. Tickle, que se uni贸 a Freshworks hace un a帽o y anteriormente fue Senior VP y GM de Ventas Internacionales, aporta 30 a帽os de experiencia en ventas globales. Anteriormente fue Presidente y CRO en Domo y VP EMEA de soluciones SaaS en Oracle. Bajo su liderazgo interino en el primer trimestre de 2025, Freshworks logr贸 un crecimiento interanual de ingresos del 19%, alcanzando 196,3 millones de d贸lares, con un margen de flujo de caja operativo del 30% y un margen ajustado de flujo de caja libre del 28%. Con base en Londres, Tickle reportar谩 al CEO Dennis Woodside y se enfocar谩 en impulsar el crecimiento de la empresa liderado por ventas de campo, mediante nuevos negocios y expansi贸n de clientes a nivel global.
Freshworks (NASDAQ : FRSH) a nomm茅 Ian Tickle au poste de Chief of Global Field Operations (CGFO), apr猫s avoir occup茅 ce r么le par int茅rim depuis avril. Tickle, qui a rejoint Freshworks il y a un an et qui 茅tait auparavant Senior VP et GM des ventes internationales, poss猫de 30 ans d'exp茅rience dans la vente 脿 l'茅chelle mondiale. Ses pr茅c茅dents postes incluent Pr茅sident et CRO chez Domo ainsi que VP EMEA pour les solutions SaaS chez Oracle. Sous sa direction int茅rimaire au premier trimestre 2025, Freshworks a r茅alis茅 une croissance annuelle du chiffre d'affaires de 19 %, atteignant 196,3 millions de dollars, avec une marge de flux de tr茅sorerie op茅rationnel de 30 % et une marge de flux de tr茅sorerie disponible ajust茅e de 28 %. Bas茅 脿 Londres, Tickle rapportera au PDG Dennis Woodside et se concentrera sur la croissance de l'entreprise pilot茅e par les ventes terrain, en d茅veloppant les nouvelles affaires et l'expansion client 脿 l'茅chelle mondiale.
Freshworks (NASDAQ: FRSH) hat Ian Tickle zum Chief of Global Field Operations (CGFO) ernannt, nachdem er seit April interimistisch t盲tig war. Tickle, der vor einem Jahr zu Freshworks kam und zuvor Senior VP und GM f眉r den internationalen Vertrieb war, bringt 30 Jahre globale Vertriebserfahrung mit. Zuvor war er Pr盲sident und CRO bei Domo sowie VP EMEA f眉r SaaS-L枚sungen bei Oracle. Unter seiner interimistischen F眉hrung im ersten Quartal 2025 erzielte Freshworks ein Umsatzwachstum von 19 % im Jahresvergleich auf 196,3 Mio. USD, mit einer operativen Cashflow-Marge von 30 % und einer bereinigten Free-Cashflow-Marge von 28 %. Mit Sitz in London wird Tickle an CEO Dennis Woodside berichten und sich darauf konzentrieren, das feldvertriebsorientierte Wachstum des Unternehmens durch Neugesch盲ft und Kundenerweiterung weltweit voranzutreiben.
Positive
Strong Q1 2025 performance with 19% YoY revenue growth to $196.3M
Impressive financial metrics with 30% operating cash flow margin and 28% adjusted free cash flow margin
Appointment of experienced leader with 30 years of global sales expertise from major companies like Oracle and Domo
Negative
None.
Tickle transitions from interim role to permanent position, bringing 30 years of global sales experience to continue driving the company鈥檚 growth
SAN MATEO, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- (NASDAQ: FRSH) today announced the appointment of as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity on an interim basis since April, while maintaining his role as Senior Vice President and General Manager of International Sales, will now take on the position full-time to drive the company鈥檚 field sales-led growth through new business and customer expansion globally.
Tickle joined Freshworks one year ago, bringing extensive global leadership experience in enterprise software. Prior to Freshworks, he was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle. Throughout his career, Tickle has demonstrated expertise in scaling global sales operations, driving revenue growth in competitive markets, and leading organizations through critical transformation initiatives.
鈥淪ince joining Freshworks, Ian has distinguished himself as a customer champion and exceptional leader, working across the organization to deliver results for our users, our teams, and our company,鈥� said Dennis Woodside, CEO and president at Freshworks. 鈥淗e's made a big impact in a short time, and I am excited to see this momentum continue under his leadership as demand for our uncomplicated IT and customer service software grows.鈥�
In Q1 2025 Tickle was instrumental in helping the team to a strong finish, where the company reported revenue growth of 19% year-over-year to $196.3 million, operating cash flow margin of 30% and adjusted free cash flow margin of 28%.
In his new role, Tickle will continue to report directly to CEO Dennis Woodside and serve as part of the company's management team. Based in Freshworks鈥� London office, he is strategically positioned to maintain the company鈥檚 strong global connectivity and reach.
"I'm honored to take on this role permanently and excited about the opportunities ahead for our global field operations," said Ian Tickle, Chief of Global Field Operations at Freshworks. 鈥淔rom day one, my focus has been on building a world-class team that partners across the business to deliver meaningful impact for our customers, our people, and the company. This new role gives me the opportunity to extend that impact more broadly, while staying deeply connected to the needs of our global markets.鈥�
About Freshworks Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. More than 73,000 companies 鈥� including Bridgestone, New Balance, S&P Global, and Sony Music 鈥� trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit and follow Freshworks on LinkedIn, X, and Facebook.
漏 2025 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice, Freddy AI and associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners.
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FAQ
Who is the new Chief of Global Field Operations at Freshworks (FRSH)?
Ian Tickle has been appointed as Chief of Global Field Operations at Freshworks, transitioning from his interim role that he held since April 2025.
What was Freshworks' (FRSH) revenue growth in Q1 2025?
Freshworks reported revenue growth of 19% year-over-year to $196.3 million in Q1 2025.
What is Ian Tickle's previous experience before joining Freshworks?
Before Freshworks, Ian Tickle served as President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle.
What are Freshworks' (FRSH) current cash flow margins?
Freshworks reported an operating cash flow margin of 30% and adjusted free cash flow margin of 28% in Q1 2025.
Where will Ian Tickle be based as Freshworks' CGFO?
Ian Tickle will be based in Freshworks' London office to maintain the company's strong global connectivity and reach.
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