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ServiceNow Supercharges AI Adoption for Enterprises With Secure, Scalable AI Platform

New developer tools enable secure vibe coding, transforming employees into high-velocity builders and creators and lowering the barrier to multi-agentic AI deployment and app creation

Enterprise-wide AI platform security protects sensitive data and governs integrations to help organizations scale agentic AI with confidence

Introduction of autonomous workflows turns data into action through agentic playbooks, with flexibility to blend AI and human input

SANTA CLARA, Calif.--(BUSINESS WIRE)-- (NYSE: NOW), the AI platform for business transformation, today unveiled its new . This release delivers breakthrough innovations with faster multi-agentic AI development, enterprise-wide AI platform security capabilities, and reimagined workflows. New intelligent developer tools enable secure vibe coding with natural language to help turn employees into high-velocity builders and creators and lower the barrier to app creation. Built-in security capabilities, including ServiceNow Vault Console and Machine Identity Console, natively secure sensitive data across workflows and govern integrations to help organizations scale agentic AI and innovations with confidence. The introduction of autonomous workflows turns data into action through agentic playbooks, uniquely offering the flexibility to apply AI and human input in workflows where and when it's needed for greater control and efficiency.

Enterprise leaders are racing to move beyond table-stakes AI implementations to unlock transformative, tangible results. According to Gartner庐, 鈥淏y 2029, over 60% of enterprises will adopt AI agent development platforms to automate complex workflows previously requiring human coordination.鈥�¹ The ServiceNow AI Platform delivers this across the enterprise and underpins a new era of highly efficient human-AI collaboration.

鈥淶urich marks a turning point for enterprise AI. ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,鈥� said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. 鈥淲e are transforming the enterprise tech stack to be AI-native鈥攆rom autonomous workflows that act on data with precision, to developer tools that democratize high-velocity innovation. With built-in controls for security, risk, and compliance, we鈥檙e helping organizations move beyond experimentation and into a new era of intelligent execution.鈥�

Vibe coding meets enterprise scale

According to Gartner庐, 鈥淎gentic AI features will be near ubiquitous, embedded in software, platforms and applications, transforming user experiences and workflows.鈥�² The introduction of ServiceNow Build Agent and developer sandbox provides resources for employees to work with AI more efficiently, conversationally, and at scale to solve real problems in every corner of the business.

• is a breakthrough for enterprise app creation鈥攂ringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, employees can turn an idea into a production-ready application by asking in natural language. Say, 鈥淐reate an onboarding app that assigns tasks to HR, IT, and Facilities,鈥� and Build Agent handles the rest鈥攄esign, build, logic, integrations, testing, and industry-leading governance included. What sets it apart is enterprise discipline: every app comes with audit trails, security, and compliance built in. Developers and citizen creators alike get the speed of AI with the confidence of enterprise-grade control, in a streamlined interface.

• empowers developers to build better applications, faster, while maintaining the highest standards of quality. Sandboxes provide isolated environments within a single instance, so multiple teams can collaborate, build, and test new features without conflicts, and rapid scale doesn鈥檛 come at the cost of control. Teams can version, iterate, and deliver without waiting in line for developer resources. Developers can safely experiment with vibe coding, test AI-powered workflows, and resolve version control issues before changes go live. This reduces rework, shortens feedback loops, and helps teams ship higher-quality applications rapidly with lower risk.

Security that enables AI strategy

As enterprises adopt autonomous workflows powered by agentic AI, securing how these systems access data and communicate across environments is essential. Zurich introduces new built-in AI platform security capabilities to make it easier to protect sensitive information, govern integrations, and manage growing AI footprints.

• The new provides a guided experience to discover, classify, and protect sensitive data across workflows. For example, an admin managing customer service operations can now identify personal data across tickets, apply different types of protection policies, and track compliance activity. The console also offers recommendations for protecting newly discovered sensitive data, along with customizable dashboards to monitor key metrics. What used to require manual configuration across multiple tools can now be managed in one place, with intelligent insights and a streamlined experience.

• Machine Identity Console addresses the need for integration security with enterprise-grade authentication and authorization, delivering control over bots and APIs head on. As the ServiceNow AI Platform scales, every API connection, including those from AI agents, introduces another identity to manage and determine what it can access. This console gives platform teams visibility into all inbound API integrations using machine identities such as service accounts and keys, flags outdated or weak authentication methods, and provides clear steps to strengthen security. If an integration is using basic authentication or hasn鈥檛 been active in 100 days, the console spots it and helps resolve it.

鈥淎t Kanton Z眉rich, digital transformation is central to how we deliver secure and efficient public services. Since 2018, ServiceNow has enabled us to centralize and standardize our processes with data security as a top priority,鈥� said J眉rg Kasper, head of business solutions, Kanton Z眉rich. 鈥淶urich鈥檚 latest advancements in both security and AI will allow us to automate more complex workflows, unlocking new efficiencies that enhance how we serve our citizens鈥攚ith greater speed, clarity, and assurance.鈥�

Without built-in security and trust, scaling AI comes with risk. These new security features in Zurich build upon ServiceNow鈥檚 AI Control Tower, , which provides enterprise-wide visibility, embedded compliance, and end-to-end lifecycle governance for agentic AI systems. By centralizing oversight of every AI agent, model, and workflow鈥攏ative or third-party鈥攖he AI Control Tower ensures organizations can scale AI with confidence, aligning innovation with enterprise-grade security and trust.

Turn data into outcomes with autonomous workflows

As organizations rapidly scale AI, they face the added challenge of delivering solutions consistently, reliably, and responsibly. Enterprises need the right guardrails, full visibility, and strong governance to achieve service delivery, or they risk eroding trust and slowing results. ServiceNow鈥檚 AI Platform does all this in a single platform, setting a new standard for how organizations can create autonomous workflows to turn data into action and AI into measurable business impact.

• from ServiceNow bring people, automation, and AI together seamlessly, powering autonomous workflows. A traditional playbook is a structured sequence of automated steps based on predefined business rules and processes鈥攊deal for ensuring consistency, efficiency, and trust. Agentic playbooks amplify this model by embedding AI into the trusted framework. AI agents eliminate manual effort, completing tasks in seconds and accelerating execution. This frees employees to focus on higher-value work where human judgment matters most. For example, in a credit card support situation, an agentic playbook can guide an AI agent to verify someone鈥檚 identity, freeze the card, send a replacement and notify the customer while allowing a human agent to step in as necessary. The result: governed, efficient, and trusted work鈥攕upercharged by AI to deliver faster, smarter outcomes.

• The ServiceNow Zurich platform release also seamlessly combines insights within a unified platform. These new capabilities give organizations an end-to-end understanding of how work gets done鈥攔evealing where human expertise is essential, and where AI agents can deliver the greatest impact. With process intelligence built directly into the platform, customers can move seamlessly from insight to action鈥攕treamlining operations, applying AI where it matters most, and accelerating real business outcomes without the complexity of disconnected legacy tools.

Availability

All features announced today as part of the are generally available and can be found in the .

Additional Information

Read more about the from our Executive Vice President and General Manager of Platform and AI, Jon Sigler on the .

¹Gartner, , 27 May 2025

²Gartner, , 16 June 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: .

Forward-Looking Statements

This press release contains 鈥渇orward-looking statements鈥� about the expectations, beliefs, plans, and intentions relating to ServiceNow鈥檚 AI agent innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward鈥憀ooking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward鈥憀ooking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow鈥檚 results could differ materially from the results expressed or implied by the forward鈥憀ooking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward鈥憀ooking statements. Factors that may cause actual results to differ materially from those in any forward鈥憀ooking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow鈥檚 financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.

漏 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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Jacqueline Velasco

408-561-1937

[email protected]

Source: ServiceNow