CLEAR and Tampa General Hospital Announce Partnership to Strengthen Workforce Identity Security
CLEAR (NYSE: YOU) and Tampa General Hospital (TGH) have announced a strategic partnership integrating CLEAR1, CLEAR's identity platform, into TGH's identity access management system. The integration has delivered significant operational improvements, including 80% automation of account recovery requests and 99% faster resolution for help desk calls, reducing reset times from 4.5 days to 20 minutes.
The partnership focuses on strengthening workforce identity security through biometric verification, replacing manual password resets with an automated solution. Key achievements include a 22% reduction in account-related support calls and the retirement of the 90-day password reset policy. The system was deployed in under three weeks and will be expanded to patient-facing workflows through CLEAR's Epic MyChart integration.
CLEAR (NYSE: YOU) e Tampa General Hospital (TGH) hanno annunciato una partnership strategica che integra CLEAR1, la piattaforma di identit脿 di CLEAR, nel sistema di gestione degli accessi di TGH. L'integrazione ha portato a rilevanti miglioramenti operativi, tra cui l'80% di automazione nelle richieste di recupero account e una risoluzione delle chiamate all'help desk pi霉 rapida del 99%, riducendo i tempi di reset da 4,5 giorni a 20 minuti.
La collaborazione mira a rafforzare la sicurezza delle identit脿 del personale mediante la verifica biometrica, sostituendo i reset manuali delle password con una soluzione automatizzata. I risultati principali includono una riduzione del 22% nelle chiamate di supporto legate agli account e l'eliminazione della policy di reset password ogni 90 giorni. Il sistema 猫 stato implementato in meno di tre settimane e verr脿 esteso ai flussi rivolti ai pazienti tramite l'integrazione di CLEAR con Epic MyChart.
CLEAR (NYSE: YOU) y Tampa General Hospital (TGH) han anunciado una asociaci贸n estrat茅gica que integra CLEAR1, la plataforma de identidad de CLEAR, en el sistema de gesti贸n de acceso e identidad de TGH. La integraci贸n ha generado mejoras operativas significativas, incluyendo un 80% de automatizaci贸n en las solicitudes de recuperaci贸n de cuentas y una resoluci贸n de llamadas al servicio de asistencia un 99% m谩s r谩pida, reduciendo los tiempos de restablecimiento de 4,5 d铆as a 20 minutos.
La colaboraci贸n se centra en reforzar la seguridad de las identidades del personal mediante la verificaci贸n biom茅trica, reemplazando los restablecimientos manuales de contrase帽as por una soluci贸n automatizada. Entre los logros clave figuran una reducci贸n del 22% en las llamadas de soporte relacionadas con cuentas y la eliminaci贸n de la pol铆tica de restablecimiento de contrase帽as cada 90 d铆as. El sistema se despleg贸 en menos de tres semanas y se ampliar谩 a los flujos orientados a pacientes a trav茅s de la integraci贸n de CLEAR con Epic MyChart.
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CLEAR (NYSE: YOU) et Tampa General Hospital (TGH) ont annonc茅 un partenariat strat茅gique int茅grant CLEAR1, la plateforme d'identit茅 de CLEAR, au syst猫me de gestion des acc猫s et identit茅s de TGH. L'int茅gration a apport茅 d'importantes am茅liorations op茅rationnelles, notamment 80% d'automatisation des demandes de r茅cup茅ration de compte et une r茅solution des appels au support 99% plus rapide, r茅duisant le temps de r茅initialisation de 4,5 jours 脿 20 minutes.
Le partenariat vise 脿 renforcer la s茅curit茅 des identit茅s du personnel via la v茅rification biom茅trique, en rempla莽ant les r茅initialisations manuelles de mots de passe par une solution automatis茅e. Les r茅alisations cl茅s incluent une r茅duction de 22% des appels de support li茅s aux comptes et la suppression de la politique de r茅initialisation des mots de passe tous les 90 jours. Le syst猫me a 茅t茅 d茅ploy茅 en moins de trois semaines et sera 茅tendu aux parcours patients via l'int茅gration de CLEAR 脿 Epic MyChart.
CLEAR (NYSE: YOU) und Tampa General Hospital (TGH) haben eine strategische Partnerschaft bekanntgegeben, in deren Rahmen CLEAR1, die Identit盲tsplattform von CLEAR, in das Identit盲ts- und Zugriffsmanagementsystem von TGH integriert wurde. Die Integration hat zu erheblichen betrieblichen Verbesserungen gef眉hrt, darunter 80% Automatisierung bei Kontowiederherstellungsanfragen und eine um 99% schnellere Bearbeitung von Helpdesk-Anrufen, wodurch R眉cksetzzeiten von 4,5 Tagen auf 20 Minuten verk眉rzt wurden.
Die Partnerschaft zielt darauf ab, die Identit盲tssicherheit der Mitarbeiter durch biometrische Verifizierung zu st盲rken und manuelle Passwortzur眉cksetzungen durch eine automatisierte L枚sung zu ersetzen. Zu den wichtigsten Erfolgen geh枚ren eine 22%ige Reduzierung konto颅bezogener Supportanrufe und die Abschaffung der 90-Tage-Passwortrichtlinie. Das System wurde in unter drei Wochen bereitgestellt und wird 眉ber die CLEAR-Integration mit Epic MyChart auf patientenbezogene Abl盲ufe ausgeweitet.
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Insights
CLEAR's healthcare partnership delivers strong ROI through automated identity verification, reducing TGH's security risks while improving operational efficiency.
CLEAR's partnership with Tampa General Hospital (TGH) demonstrates meaningful enterprise adoption of their CLEAR1 identity platform, with impressive implementation metrics that showcase real commercial value. The integration delivers 80% automation of account recovery requests while reducing account-related support calls by 22%, directly translating to operational cost savings and improved workforce productivity.
What's particularly notable is the 99% faster resolution for help desk calls鈥攃utting multi-factor authentication reset time from 4.5 days to just 20 minutes. This dramatic improvement addresses a critical pain point in healthcare environments where clinician downtime directly impacts patient care and organizational efficiency.
The security enhancements are equally significant. By replacing knowledge-based authentication with biometric verification, CLEAR helps TGH protect against sophisticated social engineering attacks and deepfake impersonation鈥攊ncreasingly common threats in healthcare. The implementation required no custom development and deployed in under three weeks, indicating a scalable solution with low integration barriers.
The planned expansion to patient-facing workflows through Epic MyChart integration represents a meaningful growth opportunity, potentially expanding CLEAR's footprint beyond workforce applications to the much larger patient ecosystem. This demonstrates the platform's versatility across different security contexts within the same organization, creating expansion revenue opportunities from existing clients.
Integration of CLEAR1 biometric identity verification modernizes account recovery, improves operational efficiency and protects against emerging cyber threats鈥搉ew case study details measurable benefits
NEW YORK and TAMPA, Fla., Aug. 20, 2025 (GLOBE NEWSWIRE) -- CLEAR (NYSE: YOU), the secure identity company, and Tampa General Hospital (TGH), announced a partnership today that integrates CLEAR1鈥揅LEAR鈥檚 identity platform for businesses and healthcare organizations鈥搃nto TGH鈥檚 identity access management (IAM) platform, PingOne DaVinci. This security-focused integration automates password reset for TGH team members, replacing manual help desk calls with a higher-assurance, lower-friction solution.
Through this partnership with CLEAR, TGH is positioning itself as a leader in healthcare security innovation, taking a proactive stance against sophisticated social engineering tactics, deepfake-enabled impersonation, and credential theft that target IT help desks. This announcement is accompanied by a聽 highlighting the measurable operational and security gains from deploying CLEAR1, including how the platform is designed to ensure that only the rightful team member can regain access to critical systems, protect patients, workforce, and infrastructure, and deliver a faster, easier experience for team members.
鈥淧artnering with CLEAR marks a pivotal step in our commitment to enhancing our team member digital experience and delivering the identity assurance needed in the current cyber threat landscape,鈥� said Scott Arnold, executive vice president and chief digital & innovation officer at Tampa General. 鈥淭ogether, we鈥檙e reducing friction and ensuring privacy is protected at every turn.鈥�
鈥淐LEAR is proud to bring our secure, trusted identity platform into TGH鈥檚 security ecosystem,鈥� said Caryn Seidman Becker, CEO of CLEAR. 鈥淲ith our multi-layered approach to identity, we help organizations protect against today鈥檚 cyber threats while giving healthcare professionals a faster, easier way to get back to caring for patients.鈥�
Since deploying CLEAR1, TGH has:
- Automated
80% of account recovery requests, reducing IT intervention and freeing help desk capacity for more complex needs 99% faster resolution for help desk calls鈥攃utting MFA reset time from 4.5 days to 20 minutes, minimizing downtime and improving workforce productivity- Reduced account-related support calls by
22% , translating into measurable operational savings - Retired its 90-day password reset policy, replacing outdated knowledge-based authentication with high-assurance biometric multi-factor authentication
The integration, embedded in Ping Identity鈥檚 PingOne DaVinci, required no custom development or disruption to existing systems, and was deployed in under three weeks.
The process starts with a one-time setup in which team members verify their identity using a government-issued ID and a selfie, creating a reusable, privacy-protected CLEAR identity for future logins and account recoveries. CLEAR collects this information directly from the individual with their explicit consent, and TGH does not store or manage the biometric or identity data.
With CLEAR1 now deployed across its workforce, TGH plans to expand secure verification to patient-facing workflows through CLEAR鈥檚 integration with Epic MyChart, further advancing the hospital鈥檚 commitment to delivering secure, seamless digital experiences.
The full case study is available .
About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you鈥攎aking everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell your biometric or sensitive personal data. For more information, visit聽.
ABOUT TAMPA GENERAL
Tampa General Hospital, a 1,529-bed, not-for-profit academic health system, is one of the largest hospitals in America and delivers world-class care as the Tampa Bay region鈥檚 only center for Level l trauma and comprehensive burn care. The system鈥檚 hospitals include Tampa General Hospital, Tampa General Rehabilitation Hospital, Tampa General Behavioral Health Hospital which are all located in Tampa. Additionally, Tampa General Brooksville, Tampa General Spring Hill and Tampa General Crystal River anchor TGH鈥檚 footprint in Hernando and Citrus counties. Tampa General Hospital is the highest-ranked hospital in Tampa Bay in , with six medical specialties ranking among the top 50 in the nation and five additional medical specialties ranked among the top
Tampa General is the safety-net hospital for the region, caring for anyone regardless of ability to pay; in fiscal year 2023, Tampa General provided a net community benefit of approximately
Forward-Looking Statements
This release may contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. This includes, without limitation, statements regarding planned expansion activities. Investors are cautioned that any and such forward-looking statements are not guarantees of future performance or results and involve risks and uncertainties, and that actual results, developments and events may differ materially from those in the forward-looking statements as a result of various factors, including implementation risks and those described in the Company's filings within the Securities and Exchange Commission, including the sections titled "Risk Factors" in our Annual Report on Form 10- K. The Company disclaims any obligation to update any forward-looking statements contained herein.
CLEAR
This press release was published by a CLEAR庐 Verified individual.
FAQ
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