Skipping the Dentist? Not Anymore: Cigna Expands Access to Flexible Dental Payments, Driving Meaningful Increases in Preventive Care and Critical Procedures
Cigna Healthcare (NYSE:CI) is expanding its flexible dental payment program in partnership with Paytient to 2.8 million additional members nationwide, extending access to mid-market employers with as few as 250 enrolled members.
The program has shown significant success, with 92.9% of members reporting they would have skipped care without the Paytient card. The solution received a strong Net Promoter Score of 83.4 and a 4.89 rating on Trustpilot. Notably, 44.7% of users came from communities with high or very high Social Determinants of Health risk, compared to 30.7% of their coworkers, demonstrating its impact on health equity.
The program allows members to access dental care when needed and pay over time, particularly beneficial for procedures exceeding the typical $1,500 annual dental benefit cap.
Cigna Healthcare (NYSE:CI) sta ampliando il suo programma flessibile di pagamento per cure dentistiche in collaborazione con Paytient, raggiungendo 2,8 milioni di nuovi membri a livello nazionale e offrendo l'accesso anche a datori di lavoro di medie dimensioni con almeno 250 membri iscritti.
Il programma ha ottenuto risultati significativi, con il 92,9% dei membri che ha dichiarato che avrebbe rinunciato alle cure senza la carta Paytient. La soluzione ha ricevuto un eccellente Net Promoter Score di 83,4 e una valutazione di 4,89 su Trustpilot. In particolare, il 44,7% degli utenti proviene da comunit脿 con un rischio alto o molto alto legato ai Determinanti Sociali della Salute, rispetto al 30,7% dei loro colleghi, evidenziando il suo impatto sull'equit脿 sanitaria.
Il programma consente ai membri di accedere alle cure dentistiche quando necessario e di pagare nel tempo, risultando particolarmente utile per procedure che superano il tipico limite annuale di 1.500 dollari per i benefici dentali.
Cigna Healthcare (NYSE:CI) est谩 ampliando su programa flexible de pago dental en colaboraci贸n con Paytient para 2,8 millones de miembros adicionales en todo el pa铆s, extendiendo el acceso a empleadores de tama帽o medio con tan solo 250 miembros inscritos.
El programa ha demostrado un 茅xito significativo, con un 92,9% de los miembros que reportaron que habr铆an evitado el cuidado sin la tarjeta Paytient. La soluci贸n recibi贸 un s贸lido Net Promoter Score de 83,4 y una calificaci贸n de 4,89 en Trustpilot. Es destacable que el 44,7% de los usuarios proviene de comunidades con un riesgo alto o muy alto de Determinantes Sociales de la Salud, en comparaci贸n con el 30,7% de sus compa帽eros, demostrando su impacto en la equidad en salud.
El programa permite a los miembros acceder a atenci贸n dental cuando la necesitan y pagar a plazos, siendo especialmente beneficioso para procedimientos que superan el t铆pico l铆mite anual de beneficio dental de $1,500.
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Cigna Healthcare (NYSE:CI) 茅tend son programme de paiement flexible pour les soins dentaires en partenariat avec Paytient 脿 2,8 millions de membres suppl茅mentaires 脿 l'茅chelle nationale, offrant ainsi un acc猫s aux employeurs de taille moyenne comptant aussi peu que 250 membres inscrits.
Le programme a rencontr茅 un succ猫s significatif, avec 92,9 % des membres d茅clarant qu'ils auraient renonc茅 aux soins sans la carte Paytient. La solution a obtenu un solide Net Promoter Score de 83,4 et une note de 4,89 sur Trustpilot. Notamment, 44,7 % des utilisateurs provenaient de communaut茅s pr茅sentant un risque 茅lev茅 ou tr猫s 茅lev茅 li茅 aux d茅terminants sociaux de la sant茅, contre 30,7 % de leurs coll猫gues, d茅montrant son impact sur l'茅quit茅 en sant茅.
Le programme permet aux membres d'acc茅der aux soins dentaires lorsqu'ils en ont besoin et de payer sur la dur茅e, ce qui est particuli猫rement avantageux pour les proc茅dures d茅passant le plafond annuel typique de 1 500 $ de prestations dentaires.
Cigna Healthcare (NYSE:CI) erweitert sein flexibles Zahlungsprogramm f眉r Zahnbehandlungen in Partnerschaft mit Paytient um 2,8 Millionen zus盲tzliche Mitglieder landesweit und erm枚glicht so den Zugang auch f眉r mittelgro脽e Arbeitgeber mit nur 250 angemeldeten Mitgliedern.
Das Programm hat sich als sehr erfolgreich erwiesen, wobei 92,9 % der Mitglieder angaben, ohne die Paytient-Karte auf die Behandlung verzichtet zu haben. Die L枚sung erhielt einen starken Net Promoter Score von 83,4 und eine Bewertung von 4,89 auf Trustpilot. Bemerkenswert ist, dass 44,7 % der Nutzer aus Gemeinschaften mit hohem oder sehr hohem Risiko sozialer Gesundheitsdeterminanten stammen, im Vergleich zu 30,7 % ihrer Kollegen, was die Wirkung auf die Gesundheitsgerechtigkeit verdeutlicht.
Das Programm erm枚glicht es den Mitgliedern, bei Bedarf zahn盲rztliche Versorgung in Anspruch zu nehmen und diese 眉ber die Zeit zu bezahlen, was besonders bei Leistungen 眉ber dem 眉blichen j盲hrlichen Zahnbonus von 1.500 US-Dollar von Vorteil ist.
- Expansion to 2.8 million additional members nationwide
- 92.9% of members would have skipped care without the program
- Strong customer satisfaction with NPS of 83.4 and 4.89 Trustpilot rating
- Higher adoption (44.7%) in communities with high SDOH risk, improving health equity
- 65% of preventive care users also accessed major procedures, showing early intervention success
- High out-of-pocket costs still exist even with insurance coverage
- Standard dental benefit cap of $1,500 remains insufficient for major procedures
Insights
Cigna's expansion of flexible dental payments to 2.8M more members drives preventive care utilization while addressing healthcare equity gaps.
Cigna Healthcare's strategic expansion of its Paytient flexible payment solution to mid-market employers represents a significant scaling opportunity for the insurer's dental business. By extending this program beyond large enterprise clients to companies with as few as 250 enrolled members, Cigna is targeting a broader market segment while addressing a critical healthcare friction point.
The program's impact data demonstrates compelling business value: 92.9% of members would have otherwise skipped care, and the high NPS score of 83.4 (improving from 75.8 at launch) indicates exceptional customer satisfaction that could drive both retention and acquisition. The 4.89 Trustpilot rating further validates the market response.
What's particularly noteworthy is the program's effectiveness in addressing healthcare equity challenges. Users were significantly more likely to come from communities with high or very high Social Determinants of Health risk (44.7% vs. 30.7% of coworkers). This positions Cigna favorably in the broader healthcare industry shift toward addressing health disparities, potentially attracting employers focused on equitable benefits.
The connection between preventive dental care and major procedures (with 65% of preventive care users also needing major work) creates a potential financial win-win鈥攎embers get needed care while Cigna potentially reduces higher-cost interventions through earlier treatment. This expansion directly addresses the gap created by typical $1,500 annual dental benefit caps, where members previously might have delayed essential procedures like crowns or root canals due to out-of-pocket costs.
For Cigna, this represents a differentiated approach to expanding dental market share without requiring benefit redesign or additional employer cost鈥攎aking it an attractive value proposition for mid-market clients looking to enhance benefits while controlling expenses.
Program Now Expanding to 2.8 Million More Members Nationwide
Initially rolled out to large-group clients like Hyatt, Advantage Solutions, and RR Donnelley, the program is now available to employers with as few as 250 enrolled members鈥攎aking it easy for a wider range of companies to support employee health without adding cost, renegotiating dental benefits, or complicating plan design.
"Dental health is foundational to overall health, yet far too many people delay or skip treatment due to cost," said Manish Naik president of Cigna Healthcare's dental and vision businesses. "This program is about making sure more people get the care they need, when they need it鈥攚ithout financial strain."
Behavior Change Data Underscores the Need
Even with insurance, many members face high out-of-pocket costs for essential dental services. A single crown or root canal can exceed the typical
Survey results1聽from Cigna members show:
92.9% said they would have skipped care without access to the Paytient card.- The solution was most frequently used for high-cost, high-need services like fillings, crowns, and oral surgery.
65% of members who received preventive care also needed major procedures, emphasizing the importance of early intervention and affordable access before issues escalate.
The program has also received strong satisfaction scores, with a Net Promoter Score (NPS) of 83.4, up from 75.8 at launch, and a 4.89 rating on from nearly 400 reviews.
Improving Access Where It Matters Most
For many members, affordability is the difference between seeking care or staying in pain. Consider a member facing a
That story is even more common in communities facing greater financial barriers. Analysis shows that:
- Members who used the Paytient card were significantly more likely to come from communities with high or very high Social Determinants of Health (SDOH) risk鈥�
44.7% compared to30.7% of their coworkers. - This indicates that flexible payment solutions can serve as a meaningful tool for improving health equity and expanding access to care for those who need it most.
"We created Paytient so people could say yes to care鈥攚ithout fear, without delay," said Brian Whorley, founder and CEO of Paytient. "This partnership with Cigna shows what's possible when we remove cost as a barrier to care鈥攁nd the results speak for themselves."
About Paytient
7,000 employers and health plans are offering as a benefit to ensure can more easily pay for care.聽Paytient gives people the ability to more easily self-pay for care鈥攊mproving access, ensuring affordability and creating plan savings for employers and insurers.聽
About Cigna
Cigna Healthcare is a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Products and services are provided exclusively by or through operating subsidiaries of The Cigna Group (NYSE:CI), including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Evernorth Health companies or their affiliates, and Express Scripts companies or their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and others. Learn more at cignahealthcare.com.
Disclosure: Product availability may vary by location and plan type and is subject to change. All group dental insurance policies and dental benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (
1 information based on unpublished internal Cigna Data Analytics/Claims reporting from 2025.
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FAQ
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