Barclays and FICO Win Credit Award for Excellence in Fraud Prevention
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Scam Signal, developed by FICO and Jersey Telecom in collaboration with the GSMA and
Scam Signal is accessed in real time by Barclays within FICO® Customer Communication Services, integrated via an API to the respective networks via JT. If intervention is warranted, FICO’s customer communications rules and decisioning capabilities are used to present customers with personalised, highly contextualised messages, delivered in the channel of customer choice, to break the spell.
“In addition to the fraud loss reduction, Scam Signal is also having a positive impact on our customers, who have told us they feel grateful for the increased protection we can provide to help keep them safe,� said Winter. “One of our front-line colleagues wrote, 'The new control is great. It allowed me to talk the customer out of a crypto currency scam and provide some education around investment and crypto scams.'�
“We are immensely proud of this award and our work with Barclays,� said Nikhil Behl, president, Software at FICO. “Barclays wed customer commitment with innovation and our partnership with them is producing fantastic results. In the fight against fraud and scams, the criminals are using the most advanced technology � banks must do the same to keep their customers safe.�
Scam Signal won the at the Credit & Collections Technology Awards in 2024, as well as a Silver Medal for from Datos Insights in the 2024 Fraud Impact Awards.
The Credit Awards, presented by Credit Strategy, are judged by an independent panel. The full list of Credit Award winners for 2025 can be .
About Barclays Bank
Our vision is to be the
About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by
FICO is a registered trademark of Fair Isaac Corporation in the
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Source: FICO