New Survey Reveals Healthcare Provider Directory Accuracy and Usability Hurdles
LexisNexis Risk Solutions (NYSE:RELX) has released a comprehensive survey revealing significant challenges in healthcare provider directory accuracy and usability. The Ipsos survey of 3,014 U.S. adults found that while 82% of adults use healthcare directories, 33% have encountered outdated or incorrect information, and 21% found directories difficult to navigate.
The study highlights that 58% of users consider network coverage as a crucial factor in provider selection, while 49% use directories to find specialists. Additionally, 56% of users prioritize finding providers who can deliver specific types of care needed, emphasizing the equal importance of clinical and financial factors in provider selection.
LexisNexis Risk Solutions (NYSE:RELX) ha pubblicato un ampio sondaggio che mette in luce problemi significativi nell'accuratezza e nella fruibilit脿 degli elenchi di fornitori sanitari. L'indagine Ipsos su 3.014 adulti statunitensi rileva che, sebbene il 82% degli adulti utilizzi tali elenchi, il 33% ha trovato informazioni obsolete o errate e il 21% li ha ritenuti difficili da consultare.
Lo studio sottolinea inoltre che per il 58% degli utenti la copertura della rete 猫 un elemento determinante nella scelta del fornitore, mentre il 49% usa gli elenchi per individuare specialisti. Il 56% degli intervistati d脿 priorit脿 alla ricerca di fornitori in grado di offrire specifiche tipologie di cura, evidenziando l'importanza equivalente degli aspetti clinici e finanziari nella scelta del fornitore.
LexisNexis Risk Solutions (NYSE:RELX) ha publicado una encuesta exhaustiva que revela importantes problemas en la exactitud y usabilidad de los directorios de proveedores de salud. La encuesta de Ipsos a 3.014 adultos en EE. UU. indica que, aunque el 82% de los adultos utiliza estos directorios, el 33% ha encontrado informaci贸n desactualizada o incorrecta y el 21% los ha considerado dif铆ciles de usar.
El estudio destaca que para el 58% de los usuarios la cobertura de la red es un factor crucial al elegir proveedor, mientras que el 49% utiliza los directorios para localizar especialistas. Adem谩s, el 56% prioriza encontrar proveedores que puedan ofrecer tipos espec铆ficos de atenci贸n, lo que subraya la igual importancia de los factores cl铆nicos y financieros en la selecci贸n del proveedor.
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LexisNexis Risk Solutions (NYSE:RELX) a publi茅 une enqu锚te approfondie r茅v茅lant des probl猫mes importants d'exactitude et d'utilisabilit茅 des annuaires de prestataires de sant茅. Le sondage Ipsos aupr猫s de 3 014 adultes am茅ricains montre que, bien que 82% des adultes utilisent ces annuaires, 33% ont trouv茅 des informations obsol猫tes ou incorrectes et 21% les ont jug茅s difficiles 脿 naviguer.
L'茅tude souligne par ailleurs que 58% des utilisateurs consid猫rent la couverture du r茅seau comme un facteur crucial dans le choix d'un prestataire, tandis que 49% utilisent les annuaires pour trouver des sp茅cialistes. De plus, 56% privil茅gient la recherche de prestataires capables d'offrir des types de soins sp茅cifiques, mettant en 茅vidence l'importance 茅gale des facteurs cliniques et financiers dans la s茅lection des prestataires.
LexisNexis Risk Solutions (NYSE:RELX) hat eine umfassende Umfrage ver枚ffentlicht, die erhebliche Probleme mit der Genauigkeit und Nutzbarkeit von Gesundheitsanbieter-Verzeichnissen aufzeigt. Die Ipsos-Umfrage unter 3.014 US-Erwachsenen ergab, dass zwar 82% der Erwachsenen Verzeichnisse nutzen, aber 33% veraltete oder falsche Informationen gefunden haben und 21% die Verzeichnisse als schwer zu bedienen empfanden.
Die Studie hebt hervor, dass f眉r 58% der Nutzer die Netzwerkabdeckung ein entscheidender Faktor bei der Anbieterauswahl ist, w盲hrend 49% Verzeichnisse nutzen, um Spezialisten zu finden. Zudem priorisiert 56% die Suche nach Anbietern, die bestimmte Versorgungsarten anbieten k枚nnen, wodurch klinische und finanzielle Aspekte gleicherma脽en wichtig sind.
- Survey reveals high adoption rate with 82% of adults using healthcare directories
- Strong consumer reliance on directories for critical healthcare decisions
- Clear identification of improvement opportunities in directory accuracy and usability
- 33% of users encountered outdated or incorrect directory information
- 21% of users reported difficulty in navigating healthcare provider directories
- Poor directory experience leading to increased call center costs and potential non-compliance of care
One third of provider directory users have encountered outdated or incorrect information
The findings are based on an听Ipsos survey of 3,014
Key Finding: Provider data inaccuracy and poor user experience are leading pain points
The survey results indicate a large majority of adults (
33% of provider directory users have encountered outdated or incorrect information.21% of provider directory users found it difficult to use a healthcare provider directory to find a provider.听
"Among the multitude of tools providing consumers with an avenue to care, provider directories remain one of the most important," said Adam Mariano, president and general manager of healthcare, LexisNexis Risk Solutions. "However, these directories are only as useful as the information contained within them, and our report shows consumers are encountering a concerningly high prevalence of outdated and inaccurate directory information. This impedes access to care and increases risk to organizations. These findings should serve as a wake-up call for organizations to reimagine the directory experience and to continuously improve provider data accuracy."听
Key Finding: Consumers rely on healthcare provider directories for critical healthcare decisions
The data shows that consumers depend on provider directories to find providers, confirm coverage and understand copays and deductibles. These tools play a vital role in helping consumers through complex decisions related to both providers and health plans鈥攅specially when switching plans, seeking new care or navigating other periods of change.听听
49% of respondents said they use a healthcare provider directory to find a specialist.58% of users report network coverage/participation as among the most important factors when selecting a provider, with30% reporting it as the single most important factor.听56% of users report that ensuring the provider can deliver the specific type of care needed is among the most important factors when selecting a provider.听
The responses indicate that consumers value clinical and financial factors equally when selecting a provider, highlighting an opportunity for healthcare organizations to enhance patient and member engagement by making directories more intuitive and aligning them with what consumers value most.听
"At their best, provider directories are easy to use and reflect up-to-date network and credential information, becoming powerful tools for engaging and retaining patients and members," said Mariano. "However, a poor experience with a provider directory can lead to frustration, higher call center and support costs for payers and ultimately non-compliance of care for patients in need. With an emphasis on data quality, usability and transparency, organizations can empower individuals to make informed, confident decisions about their care, reducing overall cost of care and improving member satisfaction."
Ipsos conducted the survey from June 12 to June 18, 2025. A sample of 3,014
About LexisNexis庐 Risk Solutions听
LexisNexis庐 Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro
Media Contact:听
Syed Shabbir
Sr. Manager, Corporate Communications
LexisNexis Risk Solutions听
816-572-7709听
[email protected]听
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SOURCE LexisNexis Risk Solutions
FAQ
What are the main findings of LexisNexis Risk Solutions' 2025 healthcare provider directory survey?
How many people participated in the RELX healthcare directory survey 2025?
What percentage of users rely on healthcare directories to find specialists according to the 2025 RELX study?
What are the most important factors for users when selecting healthcare providers in 2025?
How is inaccurate directory information affecting healthcare organizations according to RELX?
