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Information overload: Sabre's global travel agency survey finds content fragmentation is driving up agency costs and undermining customer experience

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Sabre (NASDAQ: SABR) has unveiled SabreMosaic� Travel Marketplace, a new AI-enabled platform designed to address the growing challenge of content fragmentation in the travel industry. A global survey revealed that 91% of travel agencies operate with four or more booking systems, while over half manage seven or more systems, significantly impacting operational efficiency.

The study highlighted that 75% of agencies reported increased content connections over the past three years, with 80% believing unified access would reduce technology costs. The new marketplace offers access to 38 NDC airlines, 150+ low-cost carriers, 2 million+ lodging options, and 70+ car and rail providers through a single connection, leveraging AI to streamline booking processes and improve customer experience.

Sabre (NASDAQ: SABR) ha presentato SabreMosaic� Travel Marketplace, una nuova piattaforma potenziata dall'intelligenza artificiale, progettata per affrontare la crescente frammentazione dei contenuti nel settore dei viaggi. Un sondaggio globale ha rivelato che il 91% delle agenzie di viaggio utilizza quattro o più sistemi di prenotazione, mentre oltre la metà ne gestisce sette o più, con un impatto significativo sull'efficienza operativa.

Lo studio ha evidenziato che il 75% delle agenzie ha registrato un aumento delle connessioni ai contenuti negli ultimi tre anni, con l�80% che ritiene che un accesso unificato ridurrebbe i costi tecnologici. Il nuovo marketplace offre accesso a 38 compagnie aeree NDC, oltre 150 compagnie low-cost, più di 2 milioni di opzioni di alloggio e oltre 70 fornitori di auto e treni attraverso una singola connessione, sfruttando l’IA per semplificare i processi di prenotazione e migliorare l’esperienza del cliente.

Sabre (NASDAQ: SABR) ha lanzado SabreMosaic� Travel Marketplace, una nueva plataforma habilitada con IA diseñada para abordar el creciente desafío de la fragmentación de contenido en la industria de viajes. Una encuesta global reveló que el 91% de las agencias de viajes operan con cuatro o más sistemas de reserva, mientras que más de la mitad gestiona siete o más sistemas, lo que afecta significativamente la eficiencia operativa.

El estudio destacó que el 75% de las agencias reportaron un aumento en las conexiones de contenido en los últimos tres años, y el 80% cree que el acceso unificado reduciría los costos tecnológicos. El nuevo marketplace ofrece acceso a 38 aerolíneas NDC, más de 150 aerolíneas de bajo costo, más de 2 millones de opciones de alojamiento y más de 70 proveedores de autos y trenes a través de una única conexión, utilizando IA para optimizar los procesos de reserva y mejorar la experiencia del cliente.

Sabre (NASDAQ: SABR)� 여행 산업 � 콘텐� 분산 문제� 해결하기 위해 AI 기반� 새로� 플랫� SabreMosaic� Travel Marketplace� 공개했습니다. � 세계 설문조사� 따르� 여행� � 91%가 4� 이상� 예약 시스템을 사용하며, 절반 이상은 7� 이상� 시스템을 관리해 운영 효율성에 � 영향� 미치� 있습니다.

연구 결과 75%� 여행�가 지� 3년간 콘텐� 연결� 증가했다� 보고했으�, 80%� 통합 접근 방식� 기술 비용� 줄일 것이라고 믿고 있습니다. � 새로� 마켓플레이스� 38개의 NDC 항공�, 150� 이상� 저가 항공�, 200� � 이상� 숙박 옵션, 70� 이상� 차량 � 철도 제공업체� 단일 연결� 접근� � 있으�, AI� 활용� 예약 과정� 간소화하� 고객 경험� 향상시킵니다.

Sabre (NASDAQ : SABR) a dévoilé SabreMosaic� Travel Marketplace, une nouvelle plateforme dotée d’intelligence artificielle conçue pour répondre au défi croissant de la fragmentation des contenus dans l’industrie du voyage. Une enquête mondiale a révélé que 91 % des agences de voyage utilisent quatre systèmes de réservation ou plus, tandis que plus de la moitié en gèrent sept ou plus, ce qui impacte fortement l’efficacité opérationnelle.

L’étude a souligné que 75 % des agences ont constaté une augmentation des connexions de contenu au cours des trois dernières années, et 80 % estiment qu’un accès unifié permettrait de réduire les coûts technologiques. Ce nouveau marketplace offre un accès à 38 compagnies aériennes NDC, plus de 150 compagnies low-cost, plus de 2 millions d’options d’hébergement et plus de 70 fournisseurs de voitures et de trains via une connexion unique, exploitant l’IA pour simplifier les processus de réservation et améliorer l’expérience client.

Sabre (NASDAQ: SABR) hat SabreMosaic� Travel Marketplace vorgestellt, eine neue KI-gestützte Plattform, die darauf abzielt, die zunehmende Fragmentierung von Inhalten in der Reisebranche zu bewältigen. Eine globale Umfrage zeigte, dass 91 % der Reisebüros mit vier oder mehr Buchungssystemen arbeiten, während über die Hälfte sieben oder mehr Systeme verwaltet, was die operative Effizienz erheblich beeinträchtigt.

Die Studie ergab, dass 75 % der Agenturen in den letzten drei Jahren eine Zunahme der Inhaltsverbindungen verzeichneten, und 80 % glauben, dass ein einheitlicher Zugang die Technologiekosten senken würde. Der neue Marktplatz bietet Zugang zu 38 NDC-Fluggesellschaften, über 150 Billigfluggesellschaften, mehr als 2 Millionen Unterkunftsoptionen und über 70 Auto- und Bahn-Anbietern über eine einzige Verbindung und nutzt KI, um Buchungsprozesse zu vereinfachen und das Kundenerlebnis zu verbessern.

Positive
  • Platform consolidates multiple booking systems into a single unified marketplace, reducing operational complexity
  • AI integration promises enhanced productivity and improved customer experience
  • Extensive content portfolio with 38 NDC airlines and 2 million+ lodging options
  • Cloud-native architecture enables enterprise-grade reliability and scalability
Negative
  • 91% of agencies currently struggle with managing multiple booking systems
  • 41% of agencies express concerns about AI's impact on workforce
  • Implementation and transition costs may be significant for agencies

SabreMosaic� Travel Marketplace unites the world's travel content in one platform to simplify operations and streamline travel selling

SOUTHLAKE, Texas, July 22, 2025 /PRNewswire/ -- Travel agencies are facing growing pressure from fragmented content systems that are increasing operational costs and making it harder to deliver a consistent customer experience. A 1 commissioned by Sabre (NASDAQ: SABR) reveals that more than 91% of agencies operate with four or more booking systems, and over half are managing seven or more � a sprawl that is directly impacting productivity, profitability, and agent satisfaction.

As a direct response to these mounting challenges, Sabre is introducing SabreMosaic� Travel Marketplace, which brings together the industry's widest breadth of travel content in one place, with built-in AI efficiencies and flexible connectivity.

"Every industry faces fragmentation in the digital age," said Jen Catto, Chief Marketing Officer at Sabre. "In advertising, it's fragmented attention. In broadcasting, it's fragmented programming. In finance, it's fragmented data. Travel has never been simple, but in today's multi-sourced content environment, fragmentation is creating new levels of complexity � and it's starting to take a real toll. Agencies told us clearly: they want simplicity. They want unified access. And they want technology that helps them serve travelers, not slow them down."

Highlights from the survey include:

  • 75% of agencies say the number of content connections has grown over the past three years
  • 80%+ believe unified access through a single platform would reduce technology costs
  • Nearly 90% manage four or more API integrations, with over half citing the tech burden as a challenge

At the same time, artificial intelligence (AI) is seen as a powerful remedy, with 91% of agencies believing it can enhance both productivity and the customer experience. Yet, 41% remain concerned about AI's long-term implications for the workforce, reinforcing the need for smart, responsible implementation.

A modern, AI-enabled marketplace that unites the whole world of travel

With the evolution of its distribution offering, Sabre has excelled beyond the traditional GDS to deliver a modern, cloud-native, and content-agnostic marketplace that supports Offer- and Order-based workflows, giving agencies the tools they need to thrive in a fragmented content landscape.

"Travel agencies shouldn't have to stitch together a dozen systems just to do their job," said Garry Wiseman, Chief Product and Technology Officer at Sabre. "SabreMosaic Travel Marketplace cuts through that complexity with a single, intelligent platform. It's not just about more content—it's about AI-powered tools that deliver the right content, smarter recommendations, and a streamlined way to sell. The GDS is just one of many tiles in our multi-source content mosaic. We are taking the guesswork out of how to incorporate AI into agency systems. Where others talk about transformation, we're delivering it to better service our customers, so they can better service theirs."

Core benefits of the SabreMosaic� Travel Marketplace:

  • Access everything. Offer anything. Provides the industry's broadest content portfolio � currently leading with 38 NDC airlines, 150+ low-cost carriers, 2 million+ lodging options, and 70+ car and rail providers � through a single connection that reduces system complexity and operational overhead.

  • Find travelers what they really want. AI enabled to surface relevant content faster, automate key booking and servicing workflows, and help agencies convert more efficiently across air, hotel, car, and rail.

  • Flexibility that flies. Delivers enterprise-grade reliability through a cloud-native architecture, with modular integration and auto-scaling to support high-volume transactions and continuous availability.

With SabreMosaic Travel Marketplace, Sabre is redefining how travel agencies access, manage, and sell content in an increasingly complex environment. By unifying content, applying AI where it matters, and enabling flexible, future-ready workflows, Sabre is helping agencies shift from managing fragmentation to driving growth

SABR-F

About Sabre Corporation

Sabre Corporation is a leading technology company that takes on the biggest opportunities and solves the most complex challenges in travel. Sabre harnesses speed, scale and insights to build tomorrow's technology today � empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Headquartered in Southlake, Texas, USA, with employees across the world, Sabre serves customers in more than 160 countries globally. For more information visit www.sabre.com

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Survey details: global agency survey conducted by Qualtrics in April-May 2025 (499 respondents), supplemented by insights from additional agency customer interviews

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FAQ

What is Sabre's new SabreMosaic Travel Marketplace and how does it work?

SabreMosaic Travel Marketplace is an AI-enabled platform that unifies travel content from multiple sources into a single marketplace. It provides access to 38 NDC airlines, 150+ low-cost carriers, and 2 million+ lodging options through one connection, streamlining booking processes for travel agencies.

How many booking systems do travel agencies currently manage according to Sabre's survey?

According to Sabre's survey, 91% of travel agencies operate with 4 or more booking systems, and over half manage 7 or more systems.

What percentage of travel agencies believe AI can improve productivity and customer experience?

91% of travel agencies believe AI can enhance both productivity and customer experience, though 41% express concerns about AI's long-term workforce implications.

How will SabreMosaic Travel Marketplace benefit travel agencies?

The platform will help reduce technology costs, simplify operations through a single connection, provide AI-powered content recommendations, and enable flexible, future-ready workflows for travel agencies.

What is the current state of content fragmentation in the travel industry?

75% of agencies report increased content connections over the past three years, with over 90% managing four or more API integrations, creating significant operational complexity and cost challenges.
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