Study: AI recruiter from TP Specialized Services company PSG Global Solutions has a positive impact on hiring for both candidates and companies
TP Specialized Services (OTC:TLPFY) subsidiary PSG Global Solutions has released groundbreaking research demonstrating the effectiveness of their Anna AI digital recruiter in improving hiring outcomes. The large-scale study, conducted with The University of Chicago, analyzed over 70,000 interviews across 48 roles in healthcare, IT, and industrial sectors.
Key findings show that AI-led interviews resulted in 12% more job offers, 18% higher job start rates, and 17% better retention compared to human-led interviews. The AI recruiter covered nearly twice as many interview topics and reduced gender discrimination reports by almost 50%. Notably, 78% of candidates chose the AI interviewer when given the option, demonstrating growing comfort with AI in hiring processes.
The Anna AI system, launched as part of TP's 'Future Forward' initiative, supports the complete recruitment lifecycle and achieved cost-effectiveness after just 8,500 interviews in lower-cost markets.
TP Specialized Services (OTC:TLPFY), attraverso la sua controllata PSG Global Solutions, ha pubblicato una ricerca rivoluzionaria che dimostra l'efficacia del suo recruiter digitale Anna AI nel migliorare i risultati delle assunzioni. Lo studio su larga scala, condotto con l'Universit脿 di Chicago, ha analizzato oltre 70.000 colloqui su 48 posizioni nei settori sanitario, IT e industriale.
I risultati principali indicano che i colloqui condotti dall'IA hanno portato a 12% in pi霉 di offerte di lavoro, 18% di tassi di inizio lavoro pi霉 elevati e 17% di ritenzione migliore rispetto ai colloqui condotti da persone. Il recruiter AI ha coperto quasi il doppio degli argomenti di colloquio e ha ridotto le segnalazioni di discriminazione di genere di quasi il 50%. In modo significativo, il 78% dei candidati ha scelto l'intervistatore AI quando gli 猫 stata data l'opzione, a dimostrazione di una crescente fiducia nell'uso dell'IA nei processi di selezione.
Il sistema Anna AI, lanciato nell'ambito dell'iniziativa 'Future Forward' di TP, supporta l'intero ciclo di recruiting ed 猫 risultato conveniente gi脿 dopo appena 8.500 colloqui nei mercati a costi pi霉 bassi.
TP Specialized Services (OTC:TLPFY), a trav茅s de su filial PSG Global Solutions, ha publicado una investigaci贸n pionera que demuestra la eficacia de su reclutador digital Anna AI para mejorar los resultados de contrataci贸n. El amplio estudio, realizado con la Universidad de Chicago, analiz贸 m谩s de 70.000 entrevistas en 48 puestos en los sectores de salud, TI e industrial.
Los hallazgos clave muestran que las entrevistas dirigidas por IA resultaron en 12% m谩s ofertas de empleo, 18% m谩s altas tasas de inicio de trabajo y 17% mejor retenci贸n en comparaci贸n con las entrevistas realizadas por humanos. El reclutador IA cubri贸 casi el doble de temas de entrevista y redujo los informes de discriminaci贸n de g茅nero en casi un 50%. Cabe destacar que el 78% de los candidatos eligi贸 al entrevistador IA cuando se les dio la opci贸n, lo que demuestra una mayor comodidad con la IA en los procesos de contrataci贸n.
El sistema Anna AI, lanzado como parte de la iniciativa 'Future Forward' de TP, respalda todo el ciclo de reclutamiento y result贸 rentable tras solo 8.500 entrevistas en mercados de menor coste.
TP Specialized Services (OTC:TLPFY)鞚� 鞛愴殞靷� PSG Global Solutions臧� 鞛愳偓鞚� Anna AI 霐旍韯� 毽伂耄劙臧� 毂勳毄 靹标臣毳� 臧滌劆頃橂姅 雿� 須臣鞝侅澊霛茧姅 須嶊赴鞝侅澑 鞐瓣惮 瓴瓣臣毳� 氚滍憸頄堨姷雼堧嫟. 鞁滌勾瓿� 雽�頃欔祼鞕� 頃粯 歆勴枆霅� 雽�攴滊 鞐瓣惮電� 鞚橂, IT 氚� 靷办梾 攵勳暭鞚� 48臧� 歆侂鞐� 瓯胳硱 70,000瓯� 鞚挫儊鞚� 氅挫爲鞚� 攵勳劃頄堨姷雼堧嫟.
欤检殧 瓴瓣臣鞐� 霐半ゴ氅� AI 欤茧弰 氅挫爲鞚� 靷瀸 欤茧弰 氅挫爲鞐� 牍勴暣 毂勳毄 鞝滌晥鞚� 12% 歃濌皜, 鞛呾偓鞙澊 18% 雴掛晞歆�, 鞚挫毳犾澊 17% 臧滌劆霅橃棃鞀惦媹雼�. AI 毽伂耄劙電� 氅挫爲 欤检牅毳� 瓯办潣 霊� 氚半 雼る（鞐堦碃 靹彪硠 彀硠 鞁犼碃毳� 瓯办潣 50% 欷勳榾鞀惦媹雼�. 韸鬼瀳 靹犿儩甓岇澊 欤检柎臁岇潉 霑� 歆�鞗愳瀽鞚� 78%臧� AI 氅挫爲甏�鞚� 靹犿儩頃� 毂勳毄 瓿检爼鞐愳劀 AI鞐� 雽�頃� 靾橃毄霃勱皜 雴掛晞歆�瓿� 鞛堨潓鞚� 氤挫棳欷嶋媹雼�.
TP鞚� 'Future Forward' 鞚措媹靺旐嫲敫岇潣 鞚柬櫂鞙茧 於滌嫓霅� Anna AI 鞁滌姢韰滌潃 鞝勳泊 毂勳毄 欤缄赴毳� 歆�鞗愴晿氅�, 牍勳毄 氅挫棎靹滊姅 鞝�牍勳毄 鞁滌灔鞐愳劀 雼� 8,500瓯挫潣 氅挫爲毵岇溂搿滊弰 瓴届牅靹膘潉 雼劚頄堨姷雼堧嫟.
TP Specialized Services (OTC:TLPFY), par l'interm茅diaire de sa filiale PSG Global Solutions, a publi茅 une recherche innovante d茅montrant l'efficacit茅 de son recruteur num茅rique Anna AI pour am茅liorer les r茅sultats de recrutement. L'茅tude 脿 grande 茅chelle, men茅e avec l'Universit茅 de Chicago, a analys茅 plus de 70 000 entretiens couvrant 48 postes dans les secteurs de la sant茅, de l'informatique et de l'industrie.
Les conclusions principales montrent que les entretiens men茅s par l'IA ont abouti 脿 12% d'offres d'emploi en plus, 18% de taux d'entr茅e en poste plus 茅lev茅s et 17% de r茅tention am茅lior茅e par rapport aux entretiens humains. Le recruteur IA a couvert pr猫s du double de sujets d'entretien et a r茅duit les signalements de discrimination de genre de presque 50%. Il est notable que 78% des candidats ont choisi l'intervieweur IA lorsqu'on leur en a donn茅 la possibilit茅, ce qui t茅moigne d'un confort croissant vis-脿-vis de l'IA dans les processus d'embauche.
Le syst猫me Anna AI, lanc茅 dans le cadre de l'initiative 'Future Forward' de TP, prend en charge l'int茅gralit茅 du cycle de recrutement et est devenu rentable apr猫s seulement 8 500 entretiens dans les march茅s 脿 moindre co没t.
TP Specialized Services (OTC:TLPFY)-Tochter PSG Global Solutions hat bahnbrechende Forschungsergebnisse ver枚ffentlicht, die die Wirksamkeit ihres Anna AI digitalen Recruiters bei der Verbesserung von Einstellungs颅ergebnissen belegen. Die gro脽angelegte Studie, durchgef眉hrt mit der University of Chicago, analysierte 眉ber 70.000 Interviews in 48 Rollen in den Bereichen Gesundheitswesen, IT und Industrie.
Wesentliche Erkenntnisse zeigen, dass von der KI geleitete Interviews im Vergleich zu von Menschen gef眉hrten Interviews zu 12% mehr Jobangeboten, 18% h枚heren Eintrittsraten und 17% besserer Mitarbeiterbindung f眉hrten. Der KI-Recruiter deckte fast doppelt so viele Interviewthemen ab und verringerte Meldungen 眉ber geschlechtsspezifische Diskriminierung um fast 50%. Bemerkenswert ist, dass 78% der Kandidaten den KI-Interviewer w盲hlten, wenn sie die Wahl hatten, was auf zunehmende Akzeptanz von KI im Einstellungsprozess hinweist.
Das Anna AI-System, das im Rahmen der TP-Initiative 'Future Forward' eingef眉hrt wurde, unterst眉tzt den gesamten Recruiting-Lebenszyklus und erreichte in Niedrigkostenm盲rkten bereits nach nur 8.500 Interviews die Kosteneffizienz.
- 12% increase in job offers through AI-led interviews (9.73% vs 8.70%)
- 18% improvement in candidate job start rates (6.62% vs 5.63%)
- 17% higher one-month employee retention with AI interviews (5.42% vs 4.62%)
- 80% more topics covered per interview by AI (9 vs 5 topics)
- 45% reduction in reported gender discrimination with AI interviews
- Quick break-even achieved after 8,500 interviews
- 78% of candidates preferred the AI interviewer option
- Limited to high-volume hiring environments
- Study focused only on first-month retention metrics
First-of-its-kind research on the impact of AI recruiters on hiring outcomes shows significant benefits for both candidates and employers
"What we found from 听-- a complex but key task in hiring -- while preserving candidate satisfaction, maintaining smooth operations, and improving hiring efficiency and early retention," said Dr. Jabarian, economist at The University of Chicago Booth School of Business1听and the study's principal investigator. "The AI agent also captured more job-relevant information and logged it in a standardized format, enriching the data pipeline for even more informed hiring decisions."
The study also revealed candidates' growing comfort with AI in the hiring process, with
The findings were based on a data set of over 70,000 job candidate interviews across 48 roles in healthcare, IT, and industrial sectors in a head-to-head comparison of human-led interviews, AI recruiter-led interviews conducted by , and candidates' choice between the two. The result:听PSG's Anna AI recruiter outperformed traditional human-led interviews across nearly every key hiring metric 鈥� improving outcomes, boosting candidate engagement, and increasing operational efficiency in high-volume environments.
"At PSG, we are dedicated to redefining recruitment through innovation, and this groundbreaking study validates the transformative power of our Anna AI digital recruiter,"听said Dave Bethea, President and CEO of PSG,听a leading provider of Recruitment Process Outsourcing. "This milestone marks a pivotal shift toward data-driven decision-making across the talent acquisition value chain, setting a new standard for high-volume hiring. By blending human expertise with AI-powered precision, we're not only enhancing hiring outcomes for our clients but also delivering a more equitable, efficient, and engaging experience for job candidates."
Key findings from the study include:
12% more job offers to candidates who interviewed with the AI recruiter. Candidates interviewed by the Anna AI recruiter were evaluated more positively than those interviewed by human recruiters, resulting in a9.73% job offer rate from Anna AI-led interviews vs. an8.70% offer rate from human-led interviews.18% more candidates who were interviewed by Anna AI started their job.6.62% of candidates interviewed by PSG's Anna AI started the jobs they were offered, compared to5.63% of candidates from human-led interviews.17% higher retention among candidates who interviewed with the AI recruiter. One month after starting, employees who originally interviewed with Anna AI were more likely to still be employed (5.42% vs.4.62% ).- Higher interview quality. Anna AI consistently extracted more information from job candidates, covering a median of 9 topics per interview compared with five for human -led interviews. This also suggests a more consistent and thorough interview process.
- Lower reports of gender discrimination. Reported gender discrimination dropped by nearly half, comprising
3.3% of interviews with Anna AI vs.5.98% with human-led interviews. - Long-term cost savings. PSG's Anna AI recruiter was proven to be cost effective quickly, even in low-income markets. Estimated break-even occurred after just 8,500 interviews in lower-cost environments.
The study is part of a multi-year research collaboration between TP's PSG Global Solutions and Dr. Brian Jabarian, the Howard and Nancy Marks Fellow and Principal Researcher at the Roman Family Center for Decision Research at The University of Chicago Booth School of Business1,听that aims to study how AI transforms the entire operational chain value in RPO and related BPO services.
Scalable, Human-Led, AI-Powered Recruitment for End-to-End Hiring
鈥� from screening to scheduling, interviewing, and onboarding. It is designed to conduct interviews autonomously, understand natural language (including tone and intent), and tailor conversations to each candidate's profile, in order to achieve a consistently high-quality, engaging experience for every applicant.
PSG's Anna AI digital recruiter formally launched earlier this year as part of TP's new strategic 'Future Forward' initiative, which focuses on bringing together human expertise with advanced AI technology to create new business opportunities for the company.
1Dr Brian Jabarian is the Howard and Nancy Marks Fellow, a Roman Family Center for Research Principal Researcher, and a Center for Applied for Applied Intelligence Research Affiliate at The University of Chicago Booth Business School. Study's citation: Jabarian Brian and Luca Henkel, 2025. Voice AI in Firms: A Natural Field Experiment on Automated Job Interviews
ABOUT TP GROUP
TP (TEP 鈥� ISIN: FR0000051807 鈥� Reuters: TEPRF.PA - Bloomberg: TEP FP),听is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, TP reported consolidated revenue of
TP shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, TP shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: .
听
View original content to download multimedia:
SOURCE Teleperformance
FAQ
What are the key benefits of PSG Global Solutions' Anna AI recruiter according to the 2025 study?
How many interviews were analyzed in the PSG Global Solutions AI recruiter study?
What percentage of candidates chose the AI interviewer over human recruiters?
How does PSG's Anna AI digital recruiter impact employee retention?
What is the cost-effectiveness of PSG Global Solutions' AI recruiting system?
