Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences
Freshworks (NASDAQ: FRSH) has announced the general availability of Freshservice Journeys, a new AI-powered capability within its IT and employee service management platform. The solution aims to streamline complex employee processes across different departments including IT, HR, and facilities.
The new offering features AI-powered automation and a no-code interface to simplify employee transitions such as onboarding, offboarding, promotions, and relocations. Key benefits include automated routine tasks, improved cross-functional collaboration, and real-time progress tracking across departments.
Early adopters have reported significant improvements, with Qualfon reducing offboarding time from days to hours, while EquiTrust Life Insurance has streamlined their onboarding processes. Coherent successfully transitioned all IT workflows to Freshservice within four months and expanded its use to HR functions.
Freshworks (NASDAQ: FRSH) ha annunciato la disponibilit脿 generale di Freshservice Journeys, una nuova funzionalit脿 basata sull'intelligenza artificiale all'interno della sua piattaforma di gestione dei servizi IT e per i dipendenti. La soluzione 猫 progettata per semplificare i processi complessi dei dipendenti che coinvolgono diversi dipartimenti, tra cui IT, risorse umane e strutture.
La nuova offerta include automazione potenziata dall'IA e un'interfaccia senza codice per facilitare le transizioni dei dipendenti, come l'onboarding, l'offboarding, le promozioni e i trasferimenti. I vantaggi principali comprendono l'automatizzazione delle attivit脿 di routine, un miglioramento della collaborazione interfunzionale e il monitoraggio in tempo reale dei progressi tra i vari dipartimenti.
I primi utilizzatori hanno segnalato miglioramenti significativi: Qualfon ha ridotto il tempo di offboarding da giorni a ore, mentre EquiTrust Life Insurance ha ottimizzato i propri processi di onboarding. Coherent ha completato con successo la transizione di tutti i flussi di lavoro IT su Freshservice in quattro mesi, estendendo poi l鈥檜tilizzo anche alle funzioni HR.
Freshworks (NASDAQ: FRSH) ha anunciado la disponibilidad general de Freshservice Journeys, una nueva funci贸n impulsada por IA dentro de su plataforma de gesti贸n de servicios de TI y empleados. La soluci贸n busca simplificar procesos complejos de empleados que abarcan diferentes departamentos, incluyendo TI, recursos humanos e instalaciones.
La nueva oferta cuenta con automatizaci贸n potenciada por IA y una interfaz sin c贸digo para facilitar transiciones de empleados como incorporaci贸n, desvinculaci贸n, promociones y traslados. Los beneficios clave incluyen la automatizaci贸n de tareas rutinarias, mejor colaboraci贸n interdepartamental y seguimiento en tiempo real del progreso entre departamentos.
Los primeros usuarios han reportado mejoras significativas: Qualfon redujo el tiempo de desvinculaci贸n de d铆as a horas, mientras que EquiTrust Life Insurance optimiz贸 sus procesos de incorporaci贸n. Coherent complet贸 la transici贸n de todos los flujos de trabajo de TI a Freshservice en cuatro meses y ampli贸 su uso a funciones de recursos humanos.
Freshworks (NASDAQ: FRSH)臧� IT 氚� 歆侅洂 靹滊箘鞀� 甏�毽� 頂岆灚韽� 雮挫潣 靸堧鞖� AI 旮半皹 旮半姤鞚� Freshservice Journeys鞚� 鞚茧皹 鞝滉车鞚� 氚滍憸頄堨姷雼堧嫟. 鞚� 靻旊（靺橃潃 IT, 鞚胳偓, 鞁滌劋 霌� 鞐煬 攵�靹滌棎 瓯胳箿 氤奠灐頃� 歆侅洂 頂勲靹胳姢毳� 臧勳唽頇旐晿電� 雿� 氇╈爜鞚� 鞛堨姷雼堧嫟.
靸堧鞖� 旮半姤鞚� AI 旮半皹 鞛愲彊頇�鞕� 旖旊摐 鞐嗠姅 鞚疙劙韼橃澊鞀るゼ 鞝滉车頃橃棳 鞓炒霐�, 鞓ろ攧氤措敥, 鞀轨, 鞚挫爠瓿� 臧欖潃 歆侅洂 鞝勴櫂鞚� 靿疥矊 頃╇媹雼�. 欤检殧 鞚挫爯鞙茧電� 鞚检儊 鞐呺 鞛愲彊頇�, 攵�靹� 臧� 順戩梾 臧曧檾, 鞁れ嫓臧� 歆勴枆 靸來櫓 於旍爜 霌膘澊 韽暔霅╇媹雼�.
齑堦赴 霃勳瀰 旮办梾霌れ潃 韥� 臧滌劆 須臣毳� 氤搓碃頄堨溂氅�, Qualfon鞚� 鞓ろ攧氤措敥 鞁滉皠鞚� 氅办範鞐愳劀 氇� 鞁滉皠鞙茧 雼稌頄堦碃, EquiTrust Life Insurance電� 鞓炒霐� 頂勲靹胳姢毳� 臧勳唽頇旐枅鞀惦媹雼�. Coherent電� 4臧滌洈 毵岇棎 氇摖 IT 鞗岉伂頂岆鞖半ゼ Freshservice搿� 靹标车鞝侅溂搿� 鞝勴櫂頄堨溂氅�, 鞚错泟 HR 旮半姤鞙茧霃� 頇曥灔頄堨姷雼堧嫟.
Freshworks (NASDAQ : FRSH) a annonc茅 la disponibilit茅 g茅n茅rale de Freshservice Journeys, une nouvelle fonctionnalit茅 aliment茅e par l'IA au sein de sa plateforme de gestion des services IT et employ茅s. Cette solution vise 脿 simplifier les processus complexes des employ茅s 脿 travers diff茅rents d茅partements, notamment IT, ressources humaines et services g茅n茅raux.
Cette nouvelle offre propose une automatisation pilot茅e par l'IA et une interface sans code pour faciliter les transitions des employ茅s telles que l'int茅gration, le d茅part, les promotions et les changements de poste. Les principaux avantages incluent l'automatisation des t芒ches r茅p茅titives, une meilleure collaboration interfonctionnelle et un suivi en temps r茅el de l'avancement entre les d茅partements.
Les premiers utilisateurs ont rapport茅 des am茅liorations significatives : Qualfon a r茅duit le temps de d茅part de plusieurs jours 脿 quelques heures, tandis qu'EquiTrust Life Insurance a optimis茅 ses processus d'int茅gration. Coherent a r茅ussi 脿 migrer tous ses flux de travail IT vers Freshservice en quatre mois, 茅tendant ensuite son utilisation aux fonctions RH.
Freshworks (NASDAQ: FRSH) hat die allgemeine Verf眉gbarkeit von Freshservice Journeys angek眉ndigt, einer neuen KI-gest眉tzten Funktion innerhalb seiner IT- und Mitarbeiter-Service-Management-Plattform. Die L枚sung zielt darauf ab, komplexe Mitarbeiterprozesse 眉ber verschiedene Abteilungen hinweg zu vereinfachen, darunter IT, Personalwesen und Einrichtungen.
Das neue Angebot bietet KI-gest眉tzte Automatisierung und eine No-Code-Oberfl盲che, um Mitarbeiter眉berg盲nge wie Onboarding, Offboarding, Bef枚rderungen und Versetzungen zu erleichtern. Zu den wichtigsten Vorteilen z盲hlen die Automatisierung routinem盲脽iger Aufgaben, verbesserte abteilungs眉bergreifende Zusammenarbeit und die Echtzeitverfolgung des Fortschritts zwischen den Abteilungen.
Fr眉he Anwender berichten von erheblichen Verbesserungen: Qualfon konnte die Offboarding-Zeit von Tagen auf Stunden reduzieren, w盲hrend EquiTrust Life Insurance ihre Onboarding-Prozesse optimierte. Coherent hat alle IT-Workflows innerhalb von vier Monaten erfolgreich auf Freshservice umgestellt und die Nutzung auf HR-Funktionen ausgeweitet.
- AI-powered automation handles routine tasks, reducing manual work and accelerating task completion
- No-code/low-code interface enables easy configuration of complex workflows
- Cross-functional collaboration features improve coordination and accountability across departments
- Flexible system allows customization to specific organizational needs and policies
- Early customer implementations show significant time savings in processes like offboarding
- None.
Insights
Freshworks' new AI-powered Freshservice Journeys targets inefficient cross-departmental workflows, addressing a significant enterprise pain point.
Freshworks has launched Freshservice Journeys, an AI-powered capability that addresses a critical enterprise challenge: cross-departmental workflow management. This solution targets the friction points that occur during employee transitions like onboarding, offboarding, promotions, and relocations鈥攑rocesses that typically involve multiple departments and create significant operational bottlenecks.
The strategic value lies in Freshworks' approach to a common enterprise pain point. Traditional workflow management often forces organizations to choose between department-specific tools that create silos or rigid enterprise-wide platforms that lack flexibility. Freshservice Journeys attempts to solve this dilemma by maintaining departmental autonomy while enabling cross-functional coordination.
The product incorporates several key capabilities that align with enterprise IT trends:
- No-code/low-code interface for configuring workflows without technical expertise
- AI automation to handle routine tasks, reducing manual intervention
- Pre-built templates to accelerate implementation
- AG真人官方-time visibility across departments to improve accountability
Customer testimonials from Qualfon, EquiTrust Life Insurance, and Coherent validate the solution's market fit, highlighting efficiency gains in critical processes like offboarding and onboarding. The endorsement from IDC research manager Snow Tempest reinforces the strategic importance of cross-functional process management.
This launch represents Freshworks' continued evolution from point solutions to a more integrated enterprise platform. By addressing complex multi-departmental workflows with AI automation, Freshworks is positioning itself to capture more value from existing customers while potentially expanding its market in the competitive IT service management space.
Freshservice Journeys is an AI-powered capability that simplifies complex workflows spanning HR, IT, facilities, and more, to help organizations deliver an exceptional experience during employee transitions
SAN MATEO, Calif., June 30, 2025 (GLOBE NEWSWIRE) -- (NASDAQ: FRSH), today announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering, designed to streamline complex employee processes across functions鈥攄riving efficiency, improving cross-functional collaboration, and delivering consistent, personalized employee experience during critical employee events. With Freshservice Journeys, teams across IT, HR, facilities, and other departments can use no-code workflows to build thoughtful employee experiences in key moments that matter such as onboarding, offboarding, promotions, and relocations.
鈥淐omplexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalized, seamless, and uncomplicated service,鈥� said Srini Raghavan, Chief Product Officer at Freshworks. "For years, Freshservice has enabled thousands of organizations to apply modern service management principles across individual departments. With the launch of Freshservice Journeys, Freshworks takes that vision further鈥攅liminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organizations can now use AI powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility.鈥�
Organizations often struggle with legacy systems that enforce rigid workflows and siloed operations. This lack of coordination and accountability across departments leads to bottlenecks and costly inefficiencies鈥攅specially during high-impact employee experiences like onboarding. For example, when IT, HR, and Facilities aren鈥檛 aligned, new hires may arrive on day one without access to essential tools, systems, or even a workspace, eroding first impressions and delaying productivity. Freshservice Journeys was built to solve these common challenges by automating manual tasks, improving interdepartmental coordination, and enhancing visibility throughout the process.
Key benefits of Freshservice Journeys include:
- AI-Powered Efficiency: Leverages the power of AI to handle routine tasks like setting up accounts, sending reminders, and summarizing tickets. This means less manual work for your team and faster task completion.
- Easy-to-use, intuitive interface: The no-code/low-code interface empowers admins to configure complex workflows effortlessly, or go live even faster using pre-built templates that enable seamless collaboration from HR to IT.
- Seamless Cross-Functional Collaboration: Assigns tasks, automates reminders, and provides real-time progress tracking visible across all relevant departments to enhance coordination, improve accountability, and simplify employee transitions.
- Flexible to Unique Organizational Needs: Uses conditions and triggers to tailor journey paths to specific employee needs and organizational policies.
鈥淥rganizations that have implemented cross-functional processes describe them as 'game changers' that reduce friction and bottlenecks,鈥� said Snow Tempest, research manager at IDC. 鈥淭he most successful enterprises are those that can seamlessly orchestrate cross-functional processes鈥攆rom onboarding to offboarding鈥攚ithout sacrificing the specialized needs of individual departments. AI-powered automation platforms that can break down these silos while addressing the needs of specific roles have the potential to enable a critical evolution in enterprise service management, enabling companies to deliver the consistent, efficient experiences that today's workforce expects."
Customer-Proven Results
鈥淔reshservice has completely transformed our offboarding process,鈥� said John Batchelor, Vice President of IT Operations at Qualfon. 鈥淲hat used to take days can now be done in hours鈥攚ith full visibility into task completion, access revocation, and timelines. It鈥檚 helped us reduce risk, save time, and deliver a more secure, compliant offboarding experience at scale.鈥�
鈥淔reshservice Journeys is a game-changer for onboarding,鈥� said Tabitha Zokaitis, IT Service Management Analyst at EquiTrust Life Insurance. 鈥淚t allows our admins to quickly set up customized workflows for different roles, while giving HR real-time visibility into every task. We鈥檙e looking forward to further streamlining our processes and saving hours of manual coordination, reducing errors, and ensuring every new hire has a smooth, consistent experience from day one.鈥�
Anantha Ganga, CIO at Coherent, sought to standardize IT service delivery on a single platform. Within just four months, Coherent successfully transitioned all IT workflows to Freshservice. Coherent subsequently expanded its use of Freshservice to support HR needs鈥攕uch as employee onboarding and offboarding鈥攚ith plans to expand to facilities and procurement.
To learn more about Freshservice Journeys, visit
About FreshworksFreshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. More than 73,000 companies 鈥� including Bridgestone, New Balance, S&P Global, and Sony Music 鈥� trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit聽 and follow Freshworks on LinkedIn, X, and Facebook.
漏 2025 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice, Freddy AI and associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners.
Press Contact
FAQ
What is Freshworks' new Freshservice Journeys product?
How does Freshservice Journeys improve employee onboarding?
What are the key features of FRSH's Freshservice Journeys?
How are companies benefiting from Freshworks' new service management solution?
What types of employee transitions can Freshservice Journeys handle?
