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Concentrix Releases New iX Hero� Agentic AI Features

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Concentrix (NASDAQ: CNXC) has unveiled new features for its iX Hero platform, enhancing its Intelligent Experience (iX) product suite with advanced agentic AI capabilities. The release introduces two key features: Harmony, which optimizes speech patterns for clearer pronunciation, and Clarity, which provides background noise suppression.

Early implementation studies show impressive results, with 33.6% improvement in Communication Scores and 22.3% increase in Net Promoter Scores. PODS, a moving and storage company, reports significant improvements in sales close rates using iX Hero. The solution is now available globally, with optimization for teams in the Philippines, India, and Latin America.

Concentrix (NASDAQ: CNXC) ha presentato nuove funzionalità per la sua piattaforma iX Hero, potenziando la suite di prodotti Intelligent Experience (iX) con avanzate capacità di intelligenza artificiale agentica. Il rilascio introduce due caratteristiche principali: Harmony, che ottimizza i modelli di linguaggio per una pronuncia più chiara, e Clarity, che garantisce la soppressione del rumore di fondo.

Gli studi preliminari di implementazione mostrano risultati notevoli, con un miglioramento del 33,6% nei punteggi di comunicazione e un incremento del 22,3% nei Net Promoter Scores. PODS, azienda attiva nel settore traslochi e stoccaggio, segnala significativi miglioramenti nelle percentuali di chiusura delle vendite grazie all’utilizzo di iX Hero. La soluzione è ora disponibile a livello globale, con ottimizzazioni per i team nelle Filippine, in India e in America Latina.

Concentrix (NASDAQ: CNXC) ha lanzado nuevas funcionalidades para su plataforma iX Hero, mejorando su suite de productos Intelligent Experience (iX) con avanzadas capacidades de inteligencia artificial agentiva. La actualización presenta dos características clave: Harmony, que optimiza los patrones de habla para una pronunciación más clara, y Clarity, que ofrece supresión de ruido de fondo.

Los estudios iniciales de implementación muestran resultados impresionantes, con una mejora del 33,6% en los puntajes de comunicación y un aumento del 22,3% en los Net Promoter Scores. PODS, una empresa de mudanzas y almacenamiento, reporta mejoras significativas en las tasas de cierre de ventas utilizando iX Hero. La solución ya está disponible a nivel global, con optimización para equipos en Filipinas, India y América Latina.

Concentrix (NASDAQ: CNXC)ëŠ� iX Hero 플랫í¼ì˜ 새로ìš� 기능ì� 공개하며 Intelligent Experience(iX) ì œí’ˆêµ°ì— ì§„ë³´ë� ì—ì´ì „트 AI 기능ì� 추가했습니다. ì´ë²ˆ 출시ì—는 ë°œìŒ ëª…ë£Œì„±ì„ ë†’ì´ëŠ� Harmony와 ë°°ê²½ ì†ŒìŒ ì–µì œë¥� 제공하는 Clarityë¼ëŠ” ë‘� 가지 주요 기능ì� í¬í•¨ë˜ì–´ 있습니다.

초기 ë„ìž… 연구 ê²°ê³¼, 커뮤니케ì´ì…˜ ì ìˆ˜ 33.6% í–¥ìƒê³� 순추천지ìˆ�(Net Promoter Score) 22.3% ì¦ê°€ë¼ëŠ” ì¸ìƒì ì¸ 성과ë¥� 보였습니ë‹�. ì´ì‚¬ ë°� ë³´ê´€ 서비ìŠ� ì—…ì²´ì� PODSëŠ� iX Heroë¥� 사용하여 íŒë§¤ ì„±ì‚¬ìœ¨ì´ í¬ê²Œ í–¥ìƒë˜ì—ˆë‹¤ê³  보고했습니다. ì� ì†”ë£¨ì…˜ì€ í•„ë¦¬í•€, ì¸ë„, ë¼í‹´ 아메리카 팀ì� 위한 최ì í™”와 함께 ì � 세계ì ìœ¼ë¡� 제공ë©ë‹ˆë‹�.

Concentrix (NASDAQ : CNXC) a dévoilé de nouvelles fonctionnalités pour sa plateforme iX Hero, enrichissant sa suite de produits Intelligent Experience (iX) avec des capacités avancées d’IA agentique. La mise à jour introduit deux fonctionnalités clés : Harmony, qui optimise les schémas de parole pour une prononciation plus claire, et Clarity, qui assure la suppression des bruits de fond.

Les premières études de mise en œuvre montrent des résultats impressionnants, avec une amélioration de 33,6 % des scores de communication et une augmentation de 22,3 % des Net Promoter Scores. PODS, une entreprise de déménagement et de stockage, rapporte des améliorations significatives des taux de conclusion des ventes grâce à iX Hero. La solution est désormais disponible mondialement, avec une optimisation pour les équipes des Philippines, de l’Inde et d’Amérique latine.

Concentrix (NASDAQ: CNXC) hat neue Funktionen für seine iX Hero-Plattform vorgestellt und erweitert damit seine Intelligent Experience (iX) Produktpalette um fortschrittliche agentische KI-Fähigkeiten. Das Update bringt zwei Hauptfunktionen: Harmony, das Sprachmuster für klarere Aussprache optimiert, und Clarity, das Hintergrundgeräusche unterdrückt.

Frühe Implementierungsstudien zeigen beeindruckende Ergebnisse mit einer 33,6%igen Verbesserung der Kommunikationswerte und einem 22,3%igen Anstieg der Net Promoter Scores. PODS, ein Umzugs- und Lagerunternehmen, berichtet von signifikanten Verbesserungen bei Abschlussraten durch den Einsatz von iX Hero. Die Lösung ist nun weltweit verfügbar und für Teams auf den Philippinen, in Indien und Lateinamerika optimiert.

Positive
  • Communication Scores improved by 33.6% in production studies
  • Net Promoter Scores increased by 22.3%
  • PODS reports significant increase in sales close rates
  • Global availability with optimization for key outsourcing markets
Negative
  • None.

Insights

Concentrix's new AI features show promising NPS improvements and client success, positioning them to expand into global markets.

Concentrix's latest release of iX Hero introduces two significant AI enhancements to their customer experience platform: Harmony for speech pattern optimization and Clarity for noise suppression. What stands out about this product update is the quantifiable performance data backing these features � a 33.6% improvement in Communication Scores and 22.3% boost in Net Promoter Scores from production studies.

The strategic importance here extends beyond feature additions. By optimizing for deployment in the Philippines, India, and Latin America, Concentrix is clearly positioning iX Hero to help clients tap into global talent pools while maintaining quality customer interactions. This geographic strategy aligns perfectly with industry trends toward distributed customer service operations.

The PODS implementation case study provides tangible validation, with their CIO directly attributing increased sales close rates to the technology. This demonstrates that iX Hero isn't merely enhancing metrics but delivering bottom-line business impact through improved customer interactions.

What's particularly notable is how Concentrix is applying agentic AI � AI that can act independently on behalf of users � to solve specific customer experience challenges rather than pursuing generalized AI applications. By focusing on clear speech patterns and noise suppression, they're addressing precise friction points in global customer service operations, potentially enabling clients to expand their talent pools without compromising quality.

New capabilities transform customer interactions, deliver tangible business results, and accelerate entry into new markets

NEWARK, Calif., July 30, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the newest release of iX Hero, part of its expanding Intelligent Experience (iX) product suite.

iX Hero uses agentic AI to supercharge the way customer experiences are delivered. The latest release adds two new features, Harmony and Clarity, to create more effective customer interactions. iX Hero Harmony fine-tunes speech patterns for clearer pronunciation, making sure every word lands perfectly while keeping voices natural and authentic. iX Hero Clarity’s background noise suppression delivers clear audio, so customer conversations can stay focused on exceptional service.

These advanced AI technologies help clients transform interactions and deliver measurable results � boosting Communication Scores by 33.6% and Net Promoter Scores by 22.3% based on studies in production.

PODS, an industry leader in moving and storage, relies on iX Hero to drive a better overall customer experience. “Our mission is simple: make interactions fast and effective for our customers. With iX Hero’s agentic AI applications, we cut through complexity and deliver the insights our customers need, faster. This frees our time to grow our customer relationships � we’re already seeing a significant increase in our sales close rates this year using iX Hero,� said Bob Fowler, Chief Information Officer, PODS.

“We’ve blended decades of human connection insight with cutting-edge technology to help our clients create clearer, more captivating experiences for every customer using iX Hero Harmony and Clarity,� said Ryan Peterson, Chief Product Officer, Concentrix. “These features also make it possible for our clients to unlock new markets, access a more diverse talent pool, and build global teams without limits.�

The newest release of iX Hero is built for scale with top-tier security and compliance. It’s available now globally for clients and optimized to use with customer experience teams in the Philippines, India and Latin America. For more information,Ìý.

About us: Powering a World That Works Ìý
Concentrix Corporation (NASDAQ: CNXC), a Fortuneâ€�500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit to learn more.Ìý

Media Contact:
Marketing & Communications
Concentrix Corporation

From Fortune Â�2025 Fortune Media IP Limited.â€� All rights reserved.â€� Used under license.â€� Fortune and Fortuneâ€�500 are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of Concentrix.Ìý

Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and product portfolio, the potential benefits associated with the use of iX Hero and the company’s other products and services, including enhanced clarity and understanding, customer satisfaction, and available talent pools, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright © 2025 Concentrix Corporation and its subsidiaries.ÌýAll rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product, and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.


FAQ

What are the new features in Concentrix's iX Hero platform?

Concentrix added two new features: Harmony for optimizing speech patterns and clearer pronunciation, and Clarity for background noise suppression.

How does iX Hero improve customer service metrics for CNXC clients?

Studies show iX Hero improves Communication Scores by 33.6% and Net Promoter Scores by 22.3%, while clients like PODS report increased sales close rates.

Where is Concentrix's iX Hero platform available?

iX Hero is available globally and is optimized for customer experience teams in the Philippines, India, and Latin America.

What is the purpose of iX Hero's Harmony feature?

iX Hero Harmony fine-tunes speech patterns for clearer pronunciation while maintaining natural and authentic voices in customer interactions.

How does PODS use Concentrix's iX Hero platform?

PODS uses iX Hero to improve customer experience, streamline interactions, and deliver faster insights, resulting in improved sales close rates.
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