LivePerson Recognized as a Niche Player in the 2025 Gartner庐 Magic Quadrant鈩� for Conversational AI Platforms
LivePerson (NASDAQ: LPSN) has been recognized as a Niche Player in the 2025 Gartner庐 Magic Quadrant鈩� for Conversational AI Platforms, marking the company's first evaluation in a Gartner Magic Quadrant. The company's Connected Experience Platform enables enterprises to manage AI-driven customer engagements across digital and voice channels.
LivePerson's platform powers nearly a billion conversational interactions monthly for over 1,000 enterprise brands across 100+ countries, focusing on customer service, support, and digital commerce. The company was previously named the #1 Most Innovative AI Company by Fast Company.
LivePerson (NASDAQ: LPSN) 猫 stata riconosciuta come Niche Player nel Gartner庐 Magic Quadrant鈩� 2025 per le piattaforme di Intelligenza Conversazionale, segnando la prima valutazione dell鈥檃zienda in un Magic Quadrant di Gartner. La Connected Experience Platform dell鈥檃zienda consente alle imprese di gestire interazioni cliente guidate dall鈥橧A su canali digitali e vocali.
La piattaforma di LivePerson alimenta quasi un miliardo di conversazioni al mese per oltre 1.000 brand enterprise in pi霉 di 100 paesi, con un focus su servizio clienti, assistenza e commercio digitale. In precedenza l鈥檃zienda era stata nominata la #1 Azienda AI pi霉 Innovativa da Fast Company.
LivePerson (NASDAQ: LPSN) ha sido reconocida como Niche Player en el Gartner庐 Magic Quadrant鈩� 2025 para plataformas de IA conversacional, marcando la primera evaluaci贸n de la compa帽铆a en un Magic Quadrant de Gartner. La Connected Experience Platform de la empresa permite a las compa帽铆as gestionar interacciones con clientes impulsadas por IA en canales digitales y de voz.
La plataforma de LivePerson impulsa casi mil millones de interacciones conversacionales mensuales para m谩s de 1.000 marcas empresariales en m谩s de 100 pa铆ses, centrada en servicio al cliente, soporte y comercio digital. Anteriormente, la compa帽铆a fue nombrada la #1 Empresa de IA m谩s Innovadora por Fast Company.
LivePerson (NASDAQ: LPSN)電� 2025雲� Gartner庐 毵れ 炜茧摐霟绊姼鈩㈧潣 雽�頇旐槙 AI 頂岆灚韽� 攵�氍胳棎靹� Niche Player搿� 靹犾爼霅橃棃鞙茧┌, 鞚措姅 須岇偓臧� Gartner 毵れ 炜茧摐霟绊姼鞐愳劀 觳橃潓鞙茧 韽夑皜氚涭潃 瓴瓣臣鞛呺媹雼�. 須岇偓鞚� Connected Experience Platform鞚� 旮办梾鞚� 霐旍韯� 氚� 鞚岇劚 毂勲剱 鞝勲皹鞐愳劀 AI 旮半皹 瓿犼皾 鞝戩爯鞚� 甏�毽暊 靾� 鞛堧弰搿� 頃╇媹雼�.
LivePerson鞚� 頂岆灚韽检潃 100臧� 鞚挫儊鞚� 甑皜鞐愳劀 1,000臧滉皜 雱橂姅 鞐旐劙頂勲澕鞚挫 敫岆灉霌滊ゼ 鞙勴暣 毵れ洈 瓯办潣 10鞏� 瓯挫棎 雼晿電� 雽�頇旐槙 靸來樃鞛戩毄鞚� 歆�鞗愴晿氅�, 瓿犼皾 靹滊箘鞀�, 歆�鞗� 氚� 霐旍韯� 旎るǜ鞀るゼ 欷戩嫭鞙茧 鞖挫榿霅╇媹雼�. 鞚� 須岇偓電� 鞚挫爠鞐� Fast Company搿滊秬韯� 臧�鞛� 順侅嫚鞝侅澑 AI 旮办梾 1鞙�搿� 靹犾爼霅� 氚� 鞛堨姷雼堧嫟.
LivePerson (NASDAQ: LPSN) a 茅t茅 reconnue comme Niche Player dans le Gartner庐 Magic Quadrant鈩� 2025 pour les plateformes d鈥橧A conversationnelle, marquant la premi猫re 茅valuation de la soci茅t茅 dans un Magic Quadrant de Gartner. La Connected Experience Platform de l鈥檈ntreprise permet aux organisations de g茅rer des interactions client pilot茅es par l鈥橧A sur des canaux num茅riques et vocaux.
La plateforme de LivePerson alimente pr猫s d鈥檜n milliard d鈥檌nteractions conversationnelles par mois pour plus de 1 000 marques d鈥檈ntreprise dans plus de 100 pays, en mettant l鈥檃ccent sur le service client, le support et le commerce num茅rique. L鈥檈ntreprise avait auparavant 茅t茅 d茅sign茅e la #1 Most Innovative AI Company par Fast Company.
LivePerson (NASDAQ: LPSN) wurde im Gartner庐 Magic Quadrant鈩� 2025 f眉r Conversational AI Platforms als Niche Player eingestuft 鈥� die erste Bewertung des Unternehmens in einem Gartner Magic Quadrant. Die Connected Experience Platform des Unternehmens erm枚glicht es Unternehmen, KI-gesteuerte Kundeninteraktionen 眉ber digitale und Sprachkan盲le zu steuern.
Die Plattform von LivePerson unterst眉tzt fast eine Milliarde konversationeller Interaktionen pro Monat f眉r mehr als 1.000 Unternehmensmarken in 眉ber 100 L盲ndern und konzentriert sich auf Kundenservice, Support und digitalen Handel. Zuvor wurde das Unternehmen von Fast Company als #1 Most Innovative AI Company ausgezeichnet.
- First-time recognition in prestigious Gartner Magic Quadrant for Conversational AI Platforms
- Powers nearly 1 billion conversational interactions monthly
- Serves over 1,000 enterprise brands across 100+ countries
- Recognition as #1 Most Innovative AI Company by Fast Company
- Positioned only as a Niche Player rather than Leader or Challenger in the Magic Quadrant
LivePerson's Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration聽
"In a rapidly evolving market, enterprise decision-makers rely on Gartner to help guide them toward trusted, innovative partners," said John聽Sabino, CEO of LivePerson. "I believe that being named in the Magic Quadrant reinforces that LivePerson is among the key players shaping this important category. This recognition strengthens our credibility and supports our long-term position as a strategic provider of enterprise conversational AI that drives meaningful business outcomes."
LivePerson's Connected Experience Platform enables brands to manage AI-driven engagements across digital and voice channels, with a strong focus in customer service and support, and digital commerce. With a responsible AI approach, LivePerson turns conversations into a growth engine for over 1,000 enterprise brands in over 100 countries.聽
At LivePerson, we see the Gartner Magic Quadrant for Conversational AI as a critical resource brands use to select conversational AI platforms that involve complex automation and multimodal interactions. To qualify for inclusion, providers needed to meet Gartner's list of critical criteria and demonstrate the ability to execute and completeness of vision.
To see why LivePerson was named a Niche Player and download the full 2025 Gartner庐 Magic Quadrant鈩� for Conversational AI Platforms report here:
LivePerson听(狈础厂顿础蚕: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Reports on Form 10-Q including for the quarter ended June 30, 2025, filed with the SEC on August 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Gartner, Magic Quadrant for Conversational AI Platforms, Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 13 August 2025.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Media Contact:
Riah Lawry
[email protected]
View original content to download multimedia:
SOURCE LivePerson, Inc.
FAQ
What recognition did LivePerson (LPSN) receive from Gartner in 2025?
How many conversational interactions does LivePerson process monthly?
What is the market reach of LivePerson's enterprise customer base?
What are the main features of LivePerson's Connected Experience Platform?
